Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Tayla Rawson

Melbourne,VIC

Summary

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Enthusiastic about all things travel and being able to have unique and intimate experiences with new destinations around the world. Extensive career in hospitality spanning 8 years, both in the regular customer service industry and in travel.



Overview

8
8
years of professional experience

Work History

Travel Consultant

Flight Centre
03.2023 - Current
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Increased sales through effective up-selling and cross-selling of travel packages, accommodations, and travel insurance.
  • Promoted repeat business with excellent customer service throughout the entire travel planning experience.

Shift Supervisor - Retail Level 3

7-Eleven Richmond (Head Office)
02.2022 - 03.2023
  • Maintaining a high-quality standard convenience store for the 7-Eleven Australian Head Office
  • Completing store ambient and perishable orders
  • Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.
  • Marketing new projects and products to customers
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Encouraging customers to engage in a new Pay&Go self-service by downloading a mobile checkout app on their mobile devices
  • Reconciling EFTP transactions
  • Facilitating new Vending and Micro Markets.

Retail Assistant - Retail Level 1

7-Eleven 620 Collins Street
10.2020 - 02.2022
  • Customer Service to 600-700 pax per shift
  • Training new employees
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Engaging with CEO and Leaders in the 7-Eleven Company.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.

Team Member

KFC Sunbury
10.2016 - 08.2019
  • Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers.
  • Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
  • Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.

Junior TV Production Assistant

Wonderworld Games
12.2016 - 12.2017
  • Supported the editing process for seamless episode delivery by organizing footage and maintaining an updated media library.
  • Contributed to creative brainstorming sessions, resulting in innovative ideas for episodes and segments.

Education

Certificate IV - Screen And Media

Swinburne University of Tech
Melbourne, VIC
12.2018

Skills

  • Regulations and compliance
  • Travel research and arrangements
  • Hotel Accommodations
  • Global destinations
  • Overseas and Domestic tours
  • Retail Sales and Customer Service
  • Expert destination knowledge
  • Client Consultations
  • Proficient in Sabre GDS

Activities

  • Manager for amateur e-sports teams in tier 3 oceanic Overwatch
  • Graphic Design work for amateur esports organisations
  • Director of student short films and documentaries
  • Graphic Design Work Experience at League of Monkeys Games 2017
  • Graphic Design Work Experience at Salefest 2015
  • Acting student at Helen O'Grady Drama Academy 2010-2016
  • Tournament of the Minds Competitor 2009-2013
  • School Debating Team 2011-2013
  • Library Monitor 2011-2013
  • Chess Club 2009-2010

Timeline

Travel Consultant

Flight Centre
03.2023 - Current

Shift Supervisor - Retail Level 3

7-Eleven Richmond (Head Office)
02.2022 - 03.2023

Retail Assistant - Retail Level 1

7-Eleven 620 Collins Street
10.2020 - 02.2022

Junior TV Production Assistant

Wonderworld Games
12.2016 - 12.2017

Team Member

KFC Sunbury
10.2016 - 08.2019

Certificate IV - Screen And Media

Swinburne University of Tech

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Tayla Rawson