Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Reference
Timeline
Generic

Tayla Mikesic

Hillside,VIC

Summary

Motivated high school student with a track record of academic excellence looking for part-time/casual work. Intends to develop professional work experience utilizing excellent communication and time management skills. Seeking opportunities to enhance abilities while contributing to company growth. Outgoing student pursuing flexible part-time/casual employment with weekend and evening shift options. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

3
3
years of professional experience

Work History

Crew Coach

McDonalds
Calder South Inbound, VIC
04.2021 - Current
  • Provided feedback to team members on their performance, progress and areas of improvement.
  • Monitored the implementation of new procedures to ensure compliance with company standards.
  • Analyzed customer data to identify trends in order to maximize sales opportunities.
  • Mentored junior crew members in developing their skillsets while providing them with guidance on career development opportunities.
  • Conducted regular meetings with team members to discuss goals and objectives, provide updates on company policies and procedures, and address any issues or concerns.
  • Resolved customer complaints quickly and professionally while ensuring that all relevant information was documented accurately.
  • Assisted customers with product selection decisions according to individual needs.
  • Ensured safety protocols were followed at all times by monitoring staff behaviors and providing corrective actions when necessary.
  • Performed inventory management tasks such as ordering supplies, tracking stock levels and restocking shelves when needed.
  • Provided coaching sessions for employees struggling with job duties or having difficulty meeting expectations.
  • Supervised a team of up to 10 crew members in daily activities such as cleaning, stocking, customer service and cash handling.
  • Managed the scheduling of shifts and ensured sufficient staffing levels during peak hours.
  • Cultivated a positive work environment through recognition programs, employee engagement initiatives and team building activities.
  • Explained goals and expectations required of trainees.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Selected and assigned instructors to conduct training.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.

Mail Sorter

Auspost
Tullamarine, Vic
10.2023 - 01.2024
  • Reported any malfunctioning of the machine to supervisors immediately.
  • Maintained confidentiality of sensitive material handled during job duties.
  • Verified accuracy of addresses on letters and parcels prior to delivery.
  • Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
  • Followed established protocols while handling hazardous materials safely.
  • Assisted in loading and unloading of trucks when necessary.
  • Labeled containers with required information before dispatching them.
  • Sorted mail and operated sit-forklift to ensure trailers were loaded in timely fashion.
  • Operated mail processing equipment and manually sorted mail.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
  • Loaded packages onto delivery trucks in an efficient manner.
  • Reported any damages or discrepancies found during the sorting process immediately to management.
  • Performed daily tasks related to parcel sorting including weighing packages, labeling boxes.
  • Followed safety guidelines while operating machinery at all times.
  • Maintained a clean working environment by following safety protocols.
  • Sorted parcels based on size, weight, and destination address.
  • Inspected parcels for damage prior to sorting and packing.
  • Weighed parcels, calculating costs based on type, total weight and final destination.

Education

High School Diploma -

Catholic Regional College
Sydenham, VIC
10-2024

Skills

  • Staff Support
  • Attention to Detail
  • Reliable and Responsible
  • Multitasking
  • Effective Communication
  • Professionalism
  • Team Leadership
  • Adaptable and Flexible

Languages

Croatian
Limited

Affiliations

  • Reading
  • Movies
  • Dancing
  • Writing
  • Drawing

Reference

  • Lucas Fasulo 0421 490 650 Restaurant Manager
  • Freda Tseriotis 0417 347 747 Process Leader

Timeline

Mail Sorter

Auspost
10.2023 - 01.2024

Crew Coach

McDonalds
04.2021 - Current

High School Diploma -

Catholic Regional College

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Tayla Mikesic