Summary
Overview
Work History
Education
Skills
References on request
Timeline
Generic

Tayla Moulson

Brisbane

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase customer retention and the client experience.

Overview

7
7
years of professional experience

Work History

Store Manager - Area Manager

AQUILA
02.2021 - Current
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Maintaining client database and providing updates on store sales and promotions.

Customer Service Representative Sunday Work Casual

Norst Food Markets
01.2020 - 01.2024
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding backorder availability, future inventory and special orders for organic fruit and vegetables.
  • Answered constant flow of customer calls with minimal wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended products to customers, thoroughly explaining details.

Retail Worker Casual

Bared Footwear
10.2022 - 02.2023
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Streamlined inventory management for improved product availability and reduced stock discrepancies.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.

Cafe Barista

McDonald's Restaurant
01.2017 - 11.2019
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Educated coworkers and customers about new products.
  • Prioritized drink requests while managing interruptions.
  • Created original artwork for specials board display daily.
  • Controlled line and crowd with quick, efficient service.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.

Education

Branded Design

Torrens University Australia
Brisbane, QLD

Digtial Marketing

BOF
Online
03.2020

Build A Direct To Consumer Brand

BOF
Online
02.2020

The Art And Science of Buying And Merchandising

BOF
Online
2020

High School Diploma -

Ormiston College
QLD
12.2018

Certifcate 3 Graphic Design -

TAFE Nsw
NSW
04.2018

Skills

  • International sales support
  • Complaint resolution
  • Sales expertise
  • Stock management
  • Stocking and replenishing
  • Warehousing functions
  • Retail store support
  • Training development aptitude

References on request

Can Provide references at your request 

Timeline

Retail Worker Casual

Bared Footwear
10.2022 - 02.2023

Store Manager - Area Manager

AQUILA
02.2021 - Current

Customer Service Representative Sunday Work Casual

Norst Food Markets
01.2020 - 01.2024

Cafe Barista

McDonald's Restaurant
01.2017 - 11.2019

Branded Design

Torrens University Australia

Digtial Marketing

BOF

Build A Direct To Consumer Brand

BOF

The Art And Science of Buying And Merchandising

BOF

High School Diploma -

Ormiston College

Certifcate 3 Graphic Design -

TAFE Nsw

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