TAYLA PHILLIS
Canberra,ACT
Summary
Highly organized receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Experience in delivering customer service and administrative excellence.. Excels in calendar management, scheduling, data entry and business administration.
Overview
3
3
years of professional experience
Work History
Receptionist
Reliance Building Services
09.2023 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Strategically manage & schedule client meetings on behalf of the Project Coordinator.
- Use of accounting software (MYOB) to generate various company documents such as invoices or purchase orders.
- Proofreading & formatting reports, ensuring they are prepared to be sent to clients.
- Use of Microsoft Excel for various tasks such as entering staff timesheets & recording materials on each job.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service & Sales
Repco Auto Parts
03.2023 - 07.2023
- Providing an excellent level of customer service to retail & trade customers.
- Keeping the store showroom clean and organised at all times.
- Making sure there is sufficient stock on hand, and replenishing stock throughout the week.
- Extensive knowledge in the automotive industry.
- Picked & processed online orders in preparation for their collection.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
Retail Assistant
Harris Scarfe
02.2022 - 03.2023
- Gained extensive knowledge among all departments, such as Manchester, Apparel, Homewares, Electrical, etc
- Contributed to increased sales through effective upselling techniques and product knowledge sharing with customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Process online orders & prepare neatly into their parcels for delivery.
- Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
Retail Assistant
Officeworks
12.2020 - 01.2022
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Implemented strategic promotional efforts for increased revenue and foot traffic in the store.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
High School Diploma -
Merici College
Braddon ACT12.2022
Skills
- Customer Service
- Critical Thinking
- Time-management
- Basic Accounting
- Data Entry
- Meeting Preparation
- Strategic Planning
Timeline
Receptionist
Reliance Building Services
09.2023 - Current
Customer Service & Sales
Repco Auto Parts
03.2023 - 07.2023
Retail Assistant
Harris Scarfe
02.2022 - 03.2023
Retail Assistant
Officeworks
12.2020 - 01.2022
High School Diploma -
Merici College
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