Tayla Praed
Perth,WA
Summary
Proven track record in customer service and problem-solving, exemplified at Coles Supermarket by enhancing customer loyalty and resolving high-stress disputes. Demonstrates critical thinking and effective money handling, contributing to a positive guest experience at Adventure World Theme Park. Skilled in active listening and maintaining professionalism, achieving satisfactory outcomes for both customers and companies.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Coles Supermarket
06.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Rides and Slides Attendant
Adventure World Theme Park
01.2023 - 08.2023
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Education
Bachelor's - Engineering
University of Western Australia
Perth, WA07.2028
High School Diploma -
Lumen Christi College
Martin, WA11.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Money handling abilities
Timeline
Rides and Slides Attendant
Adventure World Theme Park
01.2023 - 08.2023
Customer Service Representative
Coles Supermarket
06.2020 - Current
Bachelor's - Engineering
University of Western Australia
High School Diploma -
Lumen Christi College
Similar Profiles
Ravneet SinghRavneet Singh
Retail Assistant at Coles Supermarket & Coles ExpressRetail Assistant at Coles Supermarket & Coles Express
Jack FullerJack Fuller
Service Team Member at Coles SupermarketService Team Member at Coles Supermarket
Joshua RuddJoshua Rudd
Retail Worker at Coles SupermarketRetail Worker at Coles Supermarket
Amelia VelkovskiAmelia Velkovski
Grocery, Service, Fresh Team Member & Duty Manager at Coles SupermarketGrocery, Service, Fresh Team Member & Duty Manager at Coles Supermarket
MUSFIKA BINTE ZAMANMUSFIKA BINTE ZAMAN
Project Support Officer at Anjia Property SettlementProject Support Officer at Anjia Property Settlement