Work History
Education
Skills
Timeline
Generic
Tayla Richards

Tayla Richards

Hotel Manager
Brisbane,QLD

Work History

Guest Service Representative

Utopia Suites
06.2023 - 09.2024
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed check-in and check-out procedures for guests.
  • Created welcoming and comfortable environment for guests.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Hotel Manager

Relaxinn Bed And Breakfast
09.2022 - 05.2023
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.

Hotel Manager

Red Star Hotels
11.2021 - 08.2022
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
  • Monitored safety procedures to ensure a secure environment for both guests and employees.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Provided services efficiently and with high level of accuracy.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
  • Provided exceptional service and assistance to guests upon check-in.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.

Salesperson

Oz Car North Gosford
09.2020 - 11.2021
  • Answered telephone and email inquiries from potential customers.
  • Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Assistant Manager - Hotel Contracting

Rockpool Motor Inn
01.2018 - 08.2019
  • Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
  • Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Improved efficiency of contract management processes through the implementation of a centralized database system.
  • Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

Education

Year11 - undefined

Tuggerah Lakes Secondary College the Entrance Campus
Long Jetty, NSW

UCWE - Associate Degree in Policing Practice

Charles Sturt University
Sydney
Jul.2022 - Sep.2023

Skills

  • Professional telephone demeanour
  • Confident and outgoing personality
  • Honest and Reliable
  • Active listening
  • Staff scheduling
  • Cash handling
  • Outstanding communication skills
  • Staff training and development
  • Computer skills
  • Guest relations
  • Organisational skills
  • Problem-solving
  • Reservations management
  • Guest complaint resolution

Timeline

Guest Service Representative

Utopia Suites
06.2023 - 09.2024

Hotel Manager

Relaxinn Bed And Breakfast
09.2022 - 05.2023

UCWE - Associate Degree in Policing Practice

Charles Sturt University
Jul.2022 - Sep.2023

Hotel Manager

Red Star Hotels
11.2021 - 08.2022

Salesperson

Oz Car North Gosford
09.2020 - 11.2021

Assistant Manager - Hotel Contracting

Rockpool Motor Inn
01.2018 - 08.2019

Year11 - undefined

Tuggerah Lakes Secondary College the Entrance Campus

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Tayla RichardsHotel Manager