Tayla Roach
Sydney,NSW
Summary
Accomplished Coach & Hypnotherapist and former Apple leader, adept in strategic planning and operations management.
Enhanced client well-being and customer satisfaction through effective communication and leadership. Skilled in team development and project management, achieving significant improvements in performance metrics and employee engagement.
Passionate about understanding and motivating clients and employees to achieve their best results and feeling fulfilled in all tasks they complete.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Coach & Hypnotherapist
Self Employed
02.2022 - Current
- Participated in ongoing professional development activities to stay current on industry trends and best practices.
- Established rapport with clients, fostering trust and open communication in sessions.
- Helped clients increase self-confidence, motivation, and overall well-being.
- Contributed to the growth of the practice by actively participating in networking events and community outreach programs.
- Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
- Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
Coach & Interim Manager
Apple
08.2021 - 08.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Lead
Apple
08.2020 - 08.2021
- Handled high-volume transactions accurately while adhering to company guidelines for cash handling and security procedures.
- Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
- Contributed ideas during team meetings or brainstorm sessions regarding potential promotions or marketing efforts that could drive traffic towards the counter.
- Implemented loss prevention measures to reduce shrinkage within the department significantly.
- Leading daily operations of a team of over 100 employees.
- Coordinated with HR to implement diversity initiatives, resulting in improved employee satisfaction rates.
- Increased employee engagement by designing interactive workshops focused on inclusivity principles.
Operations Lead
Apple
10.2018 - 08.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Genius
Apple
07.2015 - 10.2018
- Completing all Apple product software and hardware repairs, in alignment with Tier 3 Apple Technical Support.
- Delivered remote assistance for software installation, hardware configuration, network setups, and device troubleshooting tasks.
- Minimized escalations by proactively identifying potential challenges and addressing them early in the process.
- Conducted root cause analysis on recurring issues to identify patterns and develop long-term solutions.
Supervisor
Hurricanes Grill
01.2015 - 12.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Certificate - Practitioner in Advanced Hypnotherapy
Elizabeth Anne Walker Training
Gold Coast10.2022
Certificate - Master Practitioner, Neuro Linguistic Programming
Elizabeth Anne Walker Training Centre
Gold Coast01.2022
Bachelor of Science - Psychology
Monash University
Melbourne, VIC07.2022
Bachelor of Arts - Global Studies
University of Technology, Sydney, NSW, AU
Sydney09.2017
Skills
- Effective Communication
- Group leadership
- Team Development & Leadership
- Strategic Planning
- Operations Management
- Project Management
- Interpersonal Relationships
- Verbal and written communication
- Team Training
- Time Management
- Workforce Management
- Performance Evaluations
- Marketing
- Negotiation
- Key Performance Indicators
- Technical Troubleshooting
Certification
- Certified Practitioner of Hypnotherapy
- Certified Master Practitioner of Neuro Linguistics Programming
- Certified Practitioner of Quantum Healing
Additional Information
Over the past 12 months, I have been working remotely with my clients while traveling abroad. During this time, I have visited Mauritius, Madagascar, South Africa, Egypt, various countries in Europe, as well as regions in South and Central America. In these countries, I collaborated with numerous businesses to implement systems and processes aimed at increasing sales, productivity, and efficiency. Additionally, I have continued to engage with new clients in areas such as personal development, couples coaching, business coaching, and consulting. I returned to Australia approximately three weeks ago from these travels and am now eager to contribute to an established business while temporarily pausing my own ventures.
Timeline
Coach & Hypnotherapist
Self Employed
02.2022 - Current
Coach & Interim Manager
Apple
08.2021 - 08.2022
Lead
Apple
08.2020 - 08.2021
Operations Lead
Apple
10.2018 - 08.2020
Genius
Apple
07.2015 - 10.2018
Supervisor
Hurricanes Grill
01.2015 - 12.2015
Certificate - Practitioner in Advanced Hypnotherapy
Elizabeth Anne Walker Training
Certificate - Master Practitioner, Neuro Linguistic Programming
Elizabeth Anne Walker Training Centre
Bachelor of Science - Psychology
Monash University
Bachelor of Arts - Global Studies
University of Technology, Sydney, NSW, AU
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