Tayla Selwood
Horsley Park
Summary
i am currently a crew trainer at McDonald's with a proven track record of delivering exceptional customer service and fostering a positive team environment. Expertise in developing flexible work schedules while maintaining high standards of service excellence. Passion for creativity and commitment is demonstrated through various hobbie that enhance problem-solving and time management skills. Dedicated to continuous personal and professional growth, actively seeking opportunities for improvement and development. I am looking for a role where i can further enhance current skills and learn new ones aswell, i want a hands on career where I work towards goals and continue to achieve them.
Overview
5
5
years of professional experience
Work History
Crew trainer
McDonalds
01.2021 - Current
- Providing excellent customer service by greeting customers and meeting quality and time to expectations
- Taking Orders, preparation of meals and collection of payment.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive thru, Online (eg Uber), cooking and in store packaging.
- Preparing products following restaurant, health and safety standard and procedures.
- Collaborated with team member to complete orders in a timely manner.
- Barista / Café Skills
- Training new employees and teaching policy and procedures
- Energetic Crew member at McDonalds offering outstanding skills in customer service, food safety and inventory stocking.
- Well-trained in operating Drive Thru and Front Counter Sales.
- Customer Focused food service worker devoted to meeting Customer and Teams needs
- Trained other employees in customer service, food safety, and performance requirements.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Documented training and progress on database to enable tracking history and maintain accurate records.
Education
Cert II - Animal Studies
Taronga Zoo Institute
09-2023
Skills
- Customer Service
- Time Management
- Teamwork & Collaboration
- Safe Food Handling
- Setup and breakdown Procedures
- Customer Needs Assessment
- Clear Communication
- Positive Company Representation
- Willingness to Learn
- Policies and procedures
- Cleaning and Sanitizing
- Employee training
- Cash handling
- Workplace safety
- Staff education and training
- POS systems
- Complaint resolution
Timeline
Crew trainer
McDonalds
01.2021 - Current
Cert II - Animal Studies
Taronga Zoo Institute
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