Tayla Suiker
Airport West,Victoria
Summary
An experienced professional with demonstrated experience working in fast paced and high performing environments such as the recruitment and travel industry. I pride myself on being an attentive Corporate & Leisure Travel Consultant with over 10 years of experience handling travel requests from start to finish. I am highly organised and meticulous with fantastic communication styles and superior client relations. Excited to bring expertise in handling all corporate travel planning and itinerary creation to a well known and established organisation.
Overview
13
13
years of professional experience
Work History
Leisure Travel Agent (Part Time)
Global Travel Network
05.2023 - Current
- Arranging leisure travel arrangements for clients.
- Providing customers with best deals and well-researched travel options
- Providing exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Daily use of Sabre classical
- Sound knowledge of airlines/airfares
- Advanced Geographical Knowledge
- Advising customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Researching and keeping up to date with new travel destinations, attractions, hotels and restaurants to increase services offered.
Talent Acquisition Specialist
Crown Melbourne
04.2023 - Current
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
Talent Acquisition Business Partner
Virgin Australia (contractor)
04.2022 - 04.2023
- Provided end to end recruitment of roles such as Cabin Crew, Guest Services and Pit Crew
- Screen a high volume of applications daily
- Assess video interviews submitted by applicants
- Travel nationally every 2-3 weeks to solely run assessment days to 60 candidates per day for 2-3 days at a time.
- Present a 2 hour presentation to the candidates regarding information about Virgin Australia and their chosen role using a PowerPoint Presentation.
- Working closely with the hiring managers and provide meaningful and relevant knowledge and skills to assist the business to make great hiring decisions
- Strong collaborative and consultative relationship management skills to develop connections with key stakeholders within the business.
- Represent the brand in a professional manner, including always being immaculately presented.
National Talent Acquisition Advisor
Aruma (12 Month Contract)
05.2021 - 04.2022
- Identifying, engaging and onboarding candidates who support the organisation’s needs
- Strong use of Sabre Classic
- Utilising effective sourcing strategies to generate strong talent pools
- Providing excellent candidate experience throughout the recruitment lifecycle; and Working closely with HR to ensure smooth on boarding for new employees.
- Generating contracts for new employees and having a thorough understanding of EBAs and payrates.
- Phone screening and interviewing candidates. Responsible for the recruitment of the whole state of Victoria
- Managing 1000 candidates at any one time
- Holding weekly reporting meetings with the operational team and stakeholders to provide recruitment updates and discuss needs.
Senior Travel Consultant
Flight Centre
05.2015 - 05.2021
- Acting as the first point of contact for clients providing expert advice and travel arrangements resulting in a positive customer experience.
- Consistently tracking sales targets and TTV sold as well as hitting KPIs provided monthly.
- Regular phone, email and in person communication whilst being able to build and maintain strong relationships with customers.
- Handling customer conflict calmly and assisting with itinerary changes/cancellations in an extremely timely manner
- Proficiently using multiple systems including CRM, GDS, in-house reservation systems and Microsoft word/Excel/Office for a complete end to end booking process.
- Verifying information, invoicing, recording payments and issuing accurate documentation.
Corporate Travel Consultant
CWT Travel
01.2014 - 05.2015
- Handled and overseen all travel arrangements for corporate accounts and booked flights/hotel as requested
- Provided a high level of service with regular phone and email communication with the key contact for each company.
- Ensured budgets were optimized and provided reports on spend by team, department and projects.
- Conducted research and collected information on the destination, flights and hotels that the client requested to travel to.
- Communicated effectively and concisely with CEO’s and their personal assistant’s.
- Used Sabre daily and in house reservations system
Sales Consultant
Global Work And Travel Co
02.2011 - 12.2013
- Consistently exceeded sales goals by 110% by leveraging strong customer service and relationship building.
- Ensured team-wide commitment to ensure targets were hit and customer service quality was met
- Maintained a strong knowledge of company’s products, pricing plans and offerings.
- Understood customers needs and helped them discover how the products I had to offer met those needs.
- Built and maintained rapport with new and existing customers
- Led my team in sales for 4 consecutive months
Education
Certificate IV - Travel & Tourism
Torrens University Australia
Melbourne, VICHigh School Diploma -
Torrens University
12.2009
Skills
- Sabre Experience - Classic and Graphical
- Retail Sales
- High-Volume Environments
- Strong Geographical Knowledge
- Clear communication style
- Strong Attention to Detail
- Client Loyalty and Retention
- VTO invoicing
- Travelpay
- Ability to problem solve
- Excellent Time Management
Accomplishments
- Achieved 2 x KPI bonuses in my time with Virgin
- Sold 2.6 Million worth of travel 2019- 2020
- Qualified for Global High Achievers Ball in Las Vegas 2019
- Qualified for Gala Ball 2018
- Qualified for numerous Famils overseas
- #1 sales consultant in my team 2017-2020 (Flight Centre)
- #2 sales consultant in my area of 1100 consultants
Timeline
Leisure Travel Agent (Part Time)
Global Travel Network
05.2023 - Current
Talent Acquisition Specialist
Crown Melbourne
04.2023 - Current
Talent Acquisition Business Partner
Virgin Australia (contractor)
04.2022 - 04.2023
National Talent Acquisition Advisor
Aruma (12 Month Contract)
05.2021 - 04.2022
Senior Travel Consultant
Flight Centre
05.2015 - 05.2021
Corporate Travel Consultant
CWT Travel
01.2014 - 05.2015
Sales Consultant
Global Work And Travel Co
02.2011 - 12.2013
Certificate IV - Travel & Tourism
Torrens University Australia
High School Diploma -
Torrens University
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