Tayla Tran
Summary
With a proven track record at Right At Home Care, I streamlined patient management and fostered interdisciplinary collaboration, enhancing care quality. Skilled in care coordination and team leadership, I boosted patient satisfaction and reduced readmissions, demonstrating a commitment to excellence and empathetic patient support.
Community health professional with comprehensive background in patient care and health education. Known for impacting community health through effective care strategies and health advocacy. Highly collaborative and results-driven, adaptable to changing healthcare needs. Expertise in patient assessment and public health initiatives ensures reliable and effective service.
Overview
8
8
years of professional experience
Work History
Community Health Nurse - RN
Right At Home Care
12.2022 - Current
- Streamlined documentation processes to ensure accurate records, improving overall efficiency in patient management.
- Developed strong relationships with local healthcare providers to coordinate seamless transitions between hospital and community-based care.
- Enhanced patient care by developing and implementing individualized care plans for community members.
- Promoted evidence-based practice by staying current on industry research and trends, ensuring delivery of up-to-date care to patients.
- Provided culturally sensitive care for diverse patient populations, fostering trust and positive relationships among clients.
- Coordinated referrals to appropriate specialists or services as needed, streamlining access to necessary treatments for patients in need.
- Increased patient engagement through regular communication regarding their progress toward personal health goals.
- Implemented quality improvement initiatives that led to enhanced patient satisfaction and compliance with treatment plans.
- Improved patient outcomes through comprehensive health assessments and timely interventions.
- Conducted home visits to assess patients'' living conditions, identifying potential hazards or barriers to optimal health.
- Served as a liaison between primary care providers and various local agencies, establishing efficient communication channels that benefited both parties.
- Collaborated with interdisciplinary teams to provide holistic care for patients in the community setting.
- Conducted individualized patient assessment to report patient's immediate condition or needs to care team leader.
- Reduced hospital readmissions by providing effective post-discharge follow-up care and education for high-risk patients.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
Customer Support Specialist
Coles Supermarket
11.2016 - 12.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
- Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.
- Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
- Boosted team morale and productivity by organizing regular training sessions on new software and customer service techniques.
Education
Aesthetic Injectable Qualification - Aesthetic
Esteem Academy
Brisbane, QLD02-2025
Bachelor of Nursing - Nursing
USQ
Brisbane, QLD08-2022
Skills
- Care Coordination for At-Risk Patients
- Office Management
- Dietary Consultation
- Psychological Wellness Assistance
- Senior Patient Management
- Comprehensive Diabetes Support
- Personalized Healthcare Support
- Quality Improvement Initiatives
- Team Leadership
- Cross-Disciplinary Treatment Coordination
- Patient Home Evaluations
- Chronic Illness Management
- Referral Management
Timeline
Community Health Nurse - RN
Right At Home Care
12.2022 - Current
Customer Support Specialist
Coles Supermarket
11.2016 - 12.2022
Aesthetic Injectable Qualification - Aesthetic
Esteem Academy
Bachelor of Nursing - Nursing
USQ
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