Summary
Overview
Work History
Education
Skills
Certificates Licenses
Timeline
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Tayla Trimboli

Glenmore Park,NSW

Summary

Ambitious Quality Analyst with track record of dependability. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. A hardworking and passionate job seeker with strong organisational and team work skills.

Overview

9
9
years of professional experience

Work History

Quality Analyst

NAB
04.2022 - Current
  • Quality checked AUSID, PCBO, Domestic Companies, Data Led and Partnerships.
  • Experience with the following documents; Trust Deeds, Partnership Agreements, Tax Returns, Financials, Accountant Letters, Minutes of Meetings and Identifying/Understanding Non-beneficially held Shares.
  • Recorded findings of process errors and collaborating with quality team to implement corrective actions.
  • Helped maintained quality assurance procedure documentation.
  • Gathered data on issues and vulnerabilities, reported findings and recommended improvements.
  • Helped uplift training materials, SOPs and work instructions by providing feedback as new processes are rolled out

Remediation Analyst

NAB
01.2022 - 04.2022
  • Received inbound calls to complete remediation over the phone by inputting ID details into GreenID.
  • Provided advise on alternate options of completing remediation if unsuccessful over the phone.
  • Performed root cause analysis, leading to targeted remediation efforts and minimizing recurrence of similar incidents.
  • Completed reviews to uncover trends and patterns

Service Advisor

NAB
06.2020 - 12.2021
  • Achieved to a 3 Star banker by being skilled in direct servicing, internet banking, lost & stolen cards and cards advanced.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of my role.

Customer Service Representative

Kmart
01.2015 - 12.2021
  • Kmart have continued to develop and grow my ability to be multi skilled across a wide range of positions since commencing in 2015
  • Service Desk
  • Customer Service
  • Photo Lab
  • General Checkout
  • Floor stock control
  • Admin duties
  • Security/Loss prevention.

Junior Receptionist

LendCorp Financial Group
07.2018 - 10.2018
  • First point of contact for clients, guests, business partners and staff
  • Managing the front of house, office manager, mortgage brokers and directors
  • Propose processors and system to improve client experience
  • Management of petty cash
  • Assisting with directors needs (coffees, lunches and dry cleaning)
  • Coordination of office layout
  • Answering incoming phone calls and directing throughout the office
  • Submitting and uploading loan application
  • Stationary orders
  • Answer general inquiries
  • Typing and correspondence for the 2 directors.

Education

High School Diploma -

McCarthy Catholic College Emu Plains
Emu Plains NSW
09.2017

Certificate 2 in Business Administration -

High School
09.2017

Skills

  • Data Analysis
  • SOP Development
  • Backlog Management
  • Monitoring Data Quality
  • Quality Improvement
  • Active Listening
  • Risk Assessment
  • Critical Thinking
  • Complex Problem-Solving
  • Competent in Windows and Apple Mac computers
  • Proficient in Microsoft Word, PowerPoint, Excel, OneNote
  • Touch typing course completed 2017

Certificates Licenses

  • First Aid Certificate, 2016, High School
  • Drivers License, Currently hold a full license & a personal car

Timeline

Quality Analyst

NAB
04.2022 - Current

Remediation Analyst

NAB
01.2022 - 04.2022

Service Advisor

NAB
06.2020 - 12.2021

Junior Receptionist

LendCorp Financial Group
07.2018 - 10.2018

Customer Service Representative

Kmart
01.2015 - 12.2021

High School Diploma -

McCarthy Catholic College Emu Plains

Certificate 2 in Business Administration -

High School

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Tayla Trimboli