Tayla Vinson
Clagiraba,QLD
Summary
Customer Support professional with over 9 years of experience in driving customer satisfaction. Demonstrates expertise in troubleshooting and prioritising tasks to consistently achieve and exceed performance targets. Passionate about leveraging skills in all environments to foster a collaborative and seamless customer experience.
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Officer
Concentrix
08.2024 - Current
- Assist customers with inquiries, ensuring accurate information and tailored solutions.
- Escalate complex issues for prompt resolution, maintaining customer satisfaction.
- Guide Centrelink users through income reporting and payment applications.
- Facilitate transition to online services, troubleshooting access issues.
- Ensure customer privacy and data accuracy through diligent record-keeping.
- Call centre based, comfortable with engaging with customers through inbound and outbound calls.
- Ability to communicate via email efficiently.
Customer Service Manager
Woolworths
03.2024 - 07.2024
- Responsible for completing front end planograms and point of sale set-up and ensuring tickets are up to date.
- Managed weekly rosters, ensuring wage targets and efficiency metrics are consistently met.
- Led team meetings, utilizing insights to enhance front-end operations and achieve targets.
- Handled register functions and cash management, ensuring accuracy and compliance.
- Facilitated hiring processes, fostering effective communication with department managers.
- Delivered exceptional customer service, adhering to food safety standards and policies.
- Leveraged data from SPPD and Team Rostering dashboards to provide actionable feedback, driving continuous improvement in front-end performance.
- Mastered all register functions, cash handling procedures, and ACO operations, ensuring smooth transactions and resolving issues promptly.
- Fostered interdepartmental communication, contributing to team meetings and aligning front-end strategies with overall store objectives.
- Implemented service zone strategies to enhance customer experience, coaching supervisors on effective utilization for improved VOC scores.
- Optimized front-end operations through data-driven insights, enhancing team performance and customer satisfaction metrics.
- Fostered interdepartmental synergy, aligning front-end strategies with store objectives to drive holistic improvements.
Front End Assistant Department Manager
Woolworths
04.2023 - 03.2024
Customer Service Manager (Relief)
Woolworths
01.2024 - 01.2024
Customer Service Manager (Secondment)
Woolworths
07.2023 - 10.2023
Customer Service Manager (Relief)
Woolworths
04.2023 - 05.2023
Front End Supervisor
Woolworths
09.2019 - 04.2023
Front End Team Member
Woolworths
03.2015 - 09.2019
Education
Graduated Year 12 -
Upper Coomera State College
Upper Coomera, QLD2016
Skills
- Time management
- Supervision and leadership
- Troubleshooting
- Organisation
- Excellent communication
- Dependable and responsible
- Task prioritisation
- Ability to work on my own and as part of a team efficiently
Extra
I have a full Australian Drivers License and own my own insured and registered car. I also own a smartphone.
Certification
Currently studying a Certificate III in Individual Support (Disability).
References
Ryan Fox
Assistant Store Manager, Woolworths Surfers Paradise
0400445779
ryanfox096@gmail.com
Lisa Teague
Customer Service Manager, Woolworths Oxenford
0411468157
teagues40@gmail.com
Timeline
Service Officer
Concentrix
08.2024 - Current
Customer Service Manager
Woolworths
03.2024 - 07.2024
Customer Service Manager (Relief)
Woolworths
01.2024 - 01.2024
Customer Service Manager (Secondment)
Woolworths
07.2023 - 10.2023
Front End Assistant Department Manager
Woolworths
04.2023 - 03.2024
Customer Service Manager (Relief)
Woolworths
04.2023 - 05.2023
Front End Supervisor
Woolworths
09.2019 - 04.2023
Front End Team Member
Woolworths
03.2015 - 09.2019
Graduated Year 12 -
Upper Coomera State College
Similar Profiles
Kendall Anibal Campos SalazarKendall Anibal Campos Salazar
Workforce Management Analyst at ConcentrixWorkforce Management Analyst at Concentrix
Lizet Antunez-CastilloLizet Antunez-Castillo
Senior Service Design and Support at ConcentrixSenior Service Design and Support at Concentrix
Rizza FajardoRizza Fajardo
Tier 1 Technical Support Advisor at ConcentrixTier 1 Technical Support Advisor at Concentrix
Noralyn PatrianaNoralyn Patriana
Assistant Manager at ConcentrixAssistant Manager at Concentrix
Toby MatthewsToby Matthews
Casual Farm Hand at Sarah PackerCasual Farm Hand at Sarah Packer