Summary
Overview
Work History
Education
Skills
Timeline
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Tayla Ward

Tayla Ward

Caboolture,Australia

Summary

I am a conscientious and dedicated individual with a strong commitment to providing the highest quality of support to customers, management, and work colleagues. I take pride in my appearance; I am neat, enthusiastic, punctual and enjoy organising systems to ensure smooth workflow.

Overview

7
7
years of professional experience

Work History

Administration Assistant - Data Entry (Temp Role)

Super Retail Group
08.2024 - 01.2025
  • Accurately entered and maintained large volumes of data in workplace databases and spreadsheets.
  • Verified and updated records to ensure data integrity and compliance with workplace standards.
  • Responded to inquiries via phone and email, providing efficient and professional customer support.
  • Generated reports and summaries to support decision-making processes and operational planning.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Project Manager - Logistics/Purchasing Coordinator - Service Coordinator - Sales

PETRO Industrial
01.2020 - 08.2024
  • Coordinated international procurement processes, including sourcing and ordering stock from suppliers in China.
  • Managed freight and shipping logistics, ensuring timely delivery of goods while improving costs and adhering to regulatory requirements.
  • Liaised with customs brokers, freight forwarders, and suppliers to address delays, ensure compliance, and resolve issues.
  • Monitored inventory levels and implemented efficient reordering systems to minimize stockist and overstock.
  • Maintained correct records of purchase orders, shipping documentation, and inventory data for audit and reporting purposes.
  • Successfully led cross-functional teams to deliver projects on time, within scope, and under budget.
  • Developed detailed project plans, timelines, and budgets to guide project execution and ensure alignment with organisational goals.
  • Identified and mitigated potential risks, ensuring minimal disruption to project schedules and deliverables.
  • Facilitated regular team meetings, status updates, and reporting to stakeholders to ensure transparency and accountability.
  • Implemented process improvements that enhanced efficiency and project outcomes.
  • Scheduled and dispatched service teams to meet client requirements, ensuring timely and efficient completion of jobs.
  • Managed customer inquiries and complaints, providing swift and effective resolutions to enhance satisfaction.
  • Maintained service schedules and records, tracking job progress and ensuring compliance with service agreements.
  • Collaborated with internal departments and external stakeholders to align service delivery with organisational objectives.
  • Optimised service workflows, reducing response times and improving overall team productivity.
  • Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
  • Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.

Receptionist

Hanrob Pet Resort
09.2018 - 08.2020
  • Welcomed clients and their pets with professionalism and warmth, ensuring a positive first impression.
  • Scheduled appointments for boarding, grooming, and daycare services, effectively managing a dynamic calendar.
  • Maintained accurate client records, including pet health and vaccination information, in compliance with kennel policies.
  • Responded to phone and email inquiries, providing detailed information about services, rates, and policies.
  • Processed payments, issued receipts, and managed financial transactions with accuracy and efficiency.

Retail Assistant

Blockbuster
09.2017 - 10.2018
  • Provided exceptional customer service by assisting customers with movie and game selections, resolving inquiries, and offering recommendations based on preferences.
  • Processed transactions at the register, including rentals, sales, and returns, ensuring accuracy and efficiency.
  • Managed inventory by restocking shelves, organising products, and conducting regular stock checks.
  • Maintained a clean and visually appealing store environment to enhance the customer experience.
  • Promoted membership programs and special offers, contributing to increased customer loyalty and sales.
  • Closure of business

Education

Provide First Aid (HLTAID003) -

First Aid Pro

Diploma of Business Administration -

TAFE Queensland
Caboolture, QLD
01.2019

Skills

  • Staff Training and Development
  • Order Management
  • Team Leadership
  • Customer Relationship Management

Timeline

Administration Assistant - Data Entry (Temp Role)

Super Retail Group
08.2024 - 01.2025

Project Manager - Logistics/Purchasing Coordinator - Service Coordinator - Sales

PETRO Industrial
01.2020 - 08.2024

Receptionist

Hanrob Pet Resort
09.2018 - 08.2020

Retail Assistant

Blockbuster
09.2017 - 10.2018

Provide First Aid (HLTAID003) -

First Aid Pro

Diploma of Business Administration -

TAFE Queensland

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