Tayla Yates

Ensuring a professional and inviting atmosphere for all visitors and patients, Serving as the primary contact for patients, both in-person and through various communication channels, Upholding patient confidentiality and privacy standards,Managing incoming calls, Coordinating schedules across multiple practitioners and locations, Assisting the Clinical Manager in daily administrative tasks, Handling appointment scheduling, inquiries, referrals, and documentation, Collaborating with external stakeholders and therapists on administrative needs, Overseeing inventory, clinic operations, and financial transactions, Ensuring efficient practice management on a day-to-day basis, Speaking with Agedcare and NDIS stakeholders, writing up service agreements, obtaining approval for additional appointments, Seeking NDIS and Aged Care providers for referrals.

Reception, verifying patient details, workers compensation, new staff training, Medicare: checking and coding, billing and banking, phone duties: answering, booking appointments, patient queries, confirming and changing appointments, serving patients, preparing patients for procedures, daily diary organisation, working in high-demand and high-pressure situations, collaborative and independent work, working with doctors.

Reception, guest check in & check out, high-demand phone answering, making reservations, billing, banking and finance updates, guest complaints, assisting guests with special requests and accommodating their needs, collaborative and independent work, working with business accounts, maintaining effective communication with staff and guests.

Customer service, fast-paced and high-pressure environment, food and beverage handling, barista duties, cleaning duties, register duties and cash handling, staff supervision and training, customer satisfaction and complaints
Delivered exceptional customer service in fast-paced environment.
Processed transactions accurately and efficiently at the register.
Resolved customer complaints with empathy and professionalism.