TAYLA ELISE KERWIN
Toowoomba,QLD
Summary
Results-driven professional, focused on delivering exceptional support for customer needs. I can successfully manage concerns and resolve conflicts to maximise customer satisfaction. I offer a strong background in customer relations and communication.
Well-organised professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organising e-mails and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Receptionist Assistant
Catholic Care Social Services
Toowoomba, QLD
10.2021 - Current
- Prepared and maintained master calendar, collecting and disseminating general information.
- Managed multi-line telephone system and greeted claimants during office visits.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Received and routed business correspondence to correct departments and staff members.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to inquiries from callers seeking information.
Beauty Therapist
Ella Bache
Toowoomba, QLD
11.2019 - Current
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Recorded notes for future reference about customer preferences and services delivered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Personal Trainer & Receptionist
Willows Health & Fitness Centre
Toowoomba, QLD
01.2017 - 11.2019
- Designed specific workout systems for individual clients based on performance ability.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Increased membership enrollment by using innovative sales and promotional techniques.
- Organized files and created new system for personal fitness plans, records and contracts.
- Curbed learning time by developing customer rapport during training sessions.
- Drove client retention, managing daily classes and individual sessions.
Education
Diploma - Beauty Therapy
Demi International Beauty Academy
Toowoomba, QLD07.2019
Diploma - Fitness
Australian Institute of Personal Trainers
Toowoomba, QLD12.2016
High School Diploma -
Centenary Heights State High School
Toowoomba, QLD11.2014
Skills
- Administrative Support
- Data Entry and Database Software
- Delivery Coordination
- Multitasking and Prioritisation
- Customer Complaint Resolution
- Microsoft Office Suite
- Reliable and Punctual
- Positive Attitude and Energetic
- Scheduling and Calendar Management
- Verbal and Written Communication
- Business Correspondence
- Team Collaboration
Timeline
Receptionist Assistant
Catholic Care Social Services
10.2021 - Current
Beauty Therapist
Ella Bache
11.2019 - Current
Personal Trainer & Receptionist
Willows Health & Fitness Centre
01.2017 - 11.2019
Diploma - Beauty Therapy
Demi International Beauty Academy
Diploma - Fitness
Australian Institute of Personal Trainers
High School Diploma -
Centenary Heights State High School
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