Tayla Faye Hughes
Maribyrnong,VIC
Summary
- Successfully managed and grew an eBay store by optimizing product listings, resulting in a consistent increase in monthly sales and improved seller ratings.
- Implemented effective pricing and inventory strategies that reduced stock shortages and increased turnover rates.
- Maintained a high level of customer satisfaction by providing timely, professional communication and resolving issues promptly, contributing to positive feedback and repeat business.
- Demonstrated strong multitasking abilities by efficiently handling order fulfillment, customer inquiries, and product research simultaneously.
- Applied analytical skills to monitor sales trends and adjust marketing tactics, boosting product visibility and competitiveness.
- Contributed to team success in previous roles by collaborating effectively and adapting quickly to changing environments.
- Developed a strong work ethic and attention to detail through diverse experiences in retail, healthcare, and traffic control roles.
Overview
13
13
years of professional experience
Work History
ECommerce Sales Specialist
Self Employed
12.2022 - Current
- Developed optimized online product listings on eBay for maximized sales and customer satisfaction.
- Researched products, devised pricing strategies, and managed inventory seamlessly.
- Maintained superior seller ratings through dedicated customer communication and quick service.
- Analyzed market trends using sales data to pinpoint growth opportunities.
- Collaborated with suppliers to ensure timely deliveries and precise descriptions.
- Improved listing quality to boost visibility by refining images, titles, and descriptions.
- Handled order fulfillment efficiently, promoting positive customer experiences.
Traffic Controller
Utilities Traffic Management
08.2022 - 12.2022
- Routed traffic around construction sites for worker and driver safety
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Communicated with team members using hand signals and radios.
- Created traffic control plans for difficult areas to support public and crew member safety.
- Inspected traffic control devices to verify functionality, placement and safety compliance.
- Maintained traffic control closures for pilot car operation, lane and road closures and detoured routes to support crews working along public right-a-way.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Hospital Assistant
Royal Hobart Hospital
02.2021 - 02.2022
- Monitored patient safety and comfort by moving, positioning and lifting patients to achieve adequate covering and comfort, maintaining polite, courteous, professional demeanor.
- Covered front desk and control desk, directed hospital assistant traffic, assisted with film room duties and directed outpatients to changing rooms, giving changing instructions.
- Transported specimens and equipment, performed equipment maintenance and environmental sanitation, restocked and cleaned supplies and stored and distributed anesthesia support materials.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Delivered compassionate care and clear communication in handling issues of death and dying.
- Completed dusting, washing dishes, laundry and vacuuming for patients.
OFFICER
ROYAL HOBART HOSPITAL, FOOD SERVICE
01.2017 - 06.2020
- Front of house duties including customer service, barista, cash handling, up selling products, and general cleaning duties as required.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
customer service
MCDONALD’S KINGSTON, CUSTOMER SERVICE
01.2013 - 01.2017
- Front of house duties including, , barista, cash handling, up selling products, and general cleaning duties as required.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Skills
- eCommerce platform management (eBay)
- Product listing creation and optimization
- Inventory control and stock management
- Order processing and fulfillment
- Customer service excellence and communication
- Sales data analysis and trend identification
- Pricing strategy and competitive market research
- Problem-solving and conflict resolution
- Time management and ability to meet deadlines
- Attention to detail and accuracy
- Multitasking in fast-paced environments
- Adaptability and quick learning
Timeline
ECommerce Sales Specialist
Self Employed
12.2022 - Current
Traffic Controller
Utilities Traffic Management
08.2022 - 12.2022
Hospital Assistant
Royal Hobart Hospital
02.2021 - 02.2022
OFFICER
ROYAL HOBART HOSPITAL, FOOD SERVICE
01.2017 - 06.2020
customer service
MCDONALD’S KINGSTON, CUSTOMER SERVICE
01.2013 - 01.2017
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