Taylah Cush
Coomera,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Aged Care Worker
Opal Tweed River Care Community
Tweed Heads South, Nsw
01.2023 - Current
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
- Reported any changes in health or behaviour to nursing staff members promptly.
- Responded quickly to emergency situations involving elderly clients.
- Encouraged independence by assisting with mobility issues and providing instruction on safety precautions.
- Ensured a safe environment by monitoring equipment use and checking fire safety systems regularly.
- Provided clients with emotional support and companionship.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed safe lifting and transferring techniques to transport residents.
- Reported concerns to nurse supervisor to promote optimal care.
- Laundered clothing and bedding to prevent infection.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
Liquor Store Clerk
liquorland
Banora Point, NSW
09.2021 - 03.2022
- Greeted customers upon entering the store and provided assistance with product selection.
- Verified customer identification to ensure compliance with legal age requirements for purchasing alcohol.
- Maintained cleanliness of store shelves, displays, and checkout areas.
- Operated cash register accurately to process customer payments.
- Processed returns and exchanges in accordance with company policies.
- Performed daily opening and closing procedures according to established guidelines.
- Provided excellent customer service by addressing inquiries in a timely manner.
- Restocked shelves with returned items after inspecting them for damage or expiration dates.
- Participated in weekly team meetings to discuss new initiatives or strategies.
- Received deliveries from vendors and verified accuracy of order against invoice.
- Assisted management with pricing changes or markdowns according to corporate directives.
- Monitored shoplifting activity within the store premises.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
- Answered questions from callers and in-store guests to offer information and promote products.
Customer Service Cashier
KFC
Tweed Heads South, NSW
09.2018 - 05.2021
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
Opal Tweed River Care Community
Skills
- Compassionate Care
- Mobility Assistance
- Personal Hygiene Assistance
- Palliative Care
- Dementia Care
- Feeding Assistance
- Patient Companionship
- ADL Assistance
- Behavioral Management
- Respectful and Compassionate
- COVID-19 Safety Policies
- Supportive Companionship
- Hoyer Lifting Equipment
- Emotional Support
- Dependable and Responsible
- Direct Patient Care
- Relationship Building
- Customer Service
- Loss Prevention
- ID Verification
- Exchanges and refunds
- Liquor regulations and compliance
- Team Leadership
- Teamwork and Collaboration
- Conflict Management
- Cash Handling
Accomplishments
- Barista
- Certificate 111 in Retail
Certification
- Certificate 111 in Retail
Languages
English
Professional
References
References available upon request.
Timeline
Aged Care Worker
Opal Tweed River Care Community
01.2023 - Current
Liquor Store Clerk
liquorland
09.2021 - 03.2022
Customer Service Cashier
KFC
09.2018 - 05.2021
Opal Tweed River Care Community
- Certificate 111 in Retail
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