Taylah Field
Tanawha,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Assistant in Nursing
IRT Woodlands
02.2022 - Current
- Provided customized care according to individual health plan.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Provided basic wound care to optimize recovery and limit infection risks.
- Administered medication to residents using five rights approach.
- Supported needs of 15-30 residents under long-term care per shift
Assistant in Nursing
Regis Aged Care
10.2022 - 02.2023
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Provided customized care according to individual health plan.
- Supported needs of 20+ residents under long-term care each shift
Retail Service Agent
Avis Budget Group
08.2022 - 01.2023
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved customer issues quickly and thoroughly.
- Reviewed and executed confidential documents, contracts and disclosures.
- Informed clients of policies and procedures.
Bartender
Solbar
08.2022 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Senior Retail Assistant
Cotton On Group
09.2020 - 12.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
PPE Observer and COVID Infection Control
Eastern Health
01.2022 - 08.2022
- Identified and mitigated unnecessary infection risks through regular reviews and procedural assessments.
- Kept teams operating in accordance with latest epidemiological research and sound care practices.
- Investigated outbreaks and revamped control measures to prevent future incidents.
Retail Worker
Bras N Things
05.2021 - 10.2021
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Customer Service Representative
Serco Global Services
03.2021 - 06.2021
- Worked as outsource call centre for the Australian Taxation Office
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Team Leader
KFC
12.2018 - 02.2021
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Education
Bachelor of Nursing -
University of The Sunshine Coast
Sunshine Coast, QLD2024
Graduate Certificate - Neuroscience And Mental Health
University of The Sunshine Coast
Sunshine Coast, QLD2024
Diploma of Health Care -
Griffith College
Southport, QLD12.2021
Skills
- Customer Service Management
- Scheduling and Calendar Management
- Decision-Making
- Relationship Building
- Cash Handling
- Patient Education
- Medication Administration
- Direct Patient Care
- Clinical Documentation
Timeline
Assistant in Nursing
Regis Aged Care
10.2022 - 02.2023
Retail Service Agent
Avis Budget Group
08.2022 - 01.2023
Bartender
Solbar
08.2022 - 01.2023
Assistant in Nursing
IRT Woodlands
02.2022 - Current
PPE Observer and COVID Infection Control
Eastern Health
01.2022 - 08.2022
Retail Worker
Bras N Things
05.2021 - 10.2021
Customer Service Representative
Serco Global Services
03.2021 - 06.2021
Senior Retail Assistant
Cotton On Group
09.2020 - 12.2022
Customer Service Team Leader
KFC
12.2018 - 02.2021
Bachelor of Nursing -
University of The Sunshine Coast
Graduate Certificate - Neuroscience And Mental Health
University of The Sunshine Coast
Diploma of Health Care -
Griffith College
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