Taylah Dossetto

• Developed and deepened relationships with key stakeholders.
• Partnered with project team members to identify and quickly address problems.
• Kept senior management well-informed by preparing and presenting project status reports.
• Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
• Monitored deadlines and milestones to keep team on track with project schedule.
• Gathered and organized supporting materials for meetings and project updates.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Travel management and acquittals, where required (accommodation, flights, meals) – FCM and Expense8.
• Routine purchasing (office consumables, technology accessories).
• Invoice processing – MyHQ.
• File/records management – CM9 and Microsoft Teams.
• Fleet management and maintenance (vehicle bookings, services, run sheets, auction return).
• Budget tracking and reporting.
• Proof-reading and edition of Briefs (Minister, Premier, Deputy Premier, Contentious Issues).
• Management of MS Teams “Team” and South East mailbox.
• Scheduling and coordinating throughout recruitment process.
• Secretariat and administration support for working groups and committees.
• Provide exceptional customer service to internal and external stakeholders.
• Summarise, collate, and analyse information (as requested), such as Electorate Summaries, regional issues, Matters for Celebration, and statistics.

• Prepared meeting materials, set up conference rooms and took notes.
• Maintained smooth back-office functions to promote efficient business operations.
• Supported special financial and business projects with administrative assistance.
• Provided basic IT support to office users of desktops, laptops and devices.
• Provide secretarial and administration support to committees and event coordination including accurate and well written Meeting of Minutes
• Management of SharePoint Team site
• Work in conjunction with the Group’s Leadership Team to ensure deadlines and Business requirements are met
• Align programs and projects to Business Initiatives
• Provide up to date knowledge and progress of Business activities to Executives
• Summarising, collating and presenting relevant information for elemental Business process improvement
• Create and upkeep Business Document Templates
• Record Management
• Upkeep and track progress on Group tasks
• Balance priorities and tasks to meet deadlines
• Daily use of Microsoft Suite Programs
• Sound and evolving understanding of Business processes in the energy distribution sector
• Familiarisation and implementation of Business Initiatives
• Identify inefficient processes and provide recommendation on improvements
• Collaboration between a range of components of the Business
• Demonstrate excellent written and verbal communication
• High level of professionalism.

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Managed team petty cash, purchase orders and account transactions.
• Created, prepared, and delivered reports to various departments.
• Providing exceptional secretarial and administration to a range of Executives.
• Accurate and well written Minutes of Meetings.
• Secretarial and administrative support to committees and events.
• Sound knowledge of the Electricity industry and networks.
• Completion of White Card, First Aid and Asbestos training.
• Utilisation of Sharepoint and other Corporate Microsoft Programs.
• Self-motivation to complete daily and weekly tasks.
• Maintain high level confidentiality within executive meetings..
• Utilising appropriate and professional written and verbal communication.
• Managing executive Calendar’s.
• Maintaining Stakeholder relationships.
• Promoting and aligning duties with Business initiatives.

Providing exceptional and professional customer support, promoting and enhancing positive client relationships;

Supervising and coordinating of administration tasks, providing a high level of training to new employees and aiding associates;

Managing a corporate database, establishing new entities, and updating office procedures;

Prioritising and managing duties delegated from Partners and providing dependable administration assistance to each including organising and managing the diary for the four Partners and several Mangers within the firm;

Maintaining a high level of confidentiality with client queries and approaching client issues with sensitivity and respect;

Communicating matters and procedures with staff to exercise a smooth-running workplace;

Managing agent Trust Account – including preparation and documenting of electronic transfers;

Payroll processing for a small business through MYOB;

Preparing, ordering and collating legal documents for all new entities;

Suggesting and organising the firms team building activities, Christmas parties and Planning days;

Organising quotes and meetings for renovation of the business building including accurately passing on information between factions.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Recorded expenses and maintained accounting records.

§ Managing/scheduling client appointments for all accountants and ensuring realistic appointment lengths.

§ Efficiently using databases to maintain and update client records – this also includes invoicing when requested.

§ Processing client payments through several methods including cash, cheque, Bartercard, EFTPOS, over the phone and direct debit.

§ Manage and balance the company's Trust Account each day and process end of month fee transfer. General filing duties to keep paperwork organised and locatable.

§ Managing client correspondence to distribute correctly to accounting staff.

§ Provide clear communication to all clients and colleagues so that there are no misunderstandings.

§ Step in as office manager for Senior Administrator when required (sick days & annual leave) requiring decent time management to complete double workload.