Taylah Ferrari
Point Cook
Summary
Sales associate enhancing customer satisfaction and boosting loyalty at JBHIFI Retail. Excels in teamwork, problem-solving, and upselling, significantly improving store performance. Demonstrates exceptional people skills and a flexible approach to meet diverse customer needs, ensuring a positive shopping experience. Positive, upbeat, and reliable. Possesses excellent organisational skills and attention to detail, ensuring accurate product placement and inventory management. Committed to enhancing customer satisfaction and contributing to sales growth.
Overview
1
1
year of professional experience
Work History
Merchandise Associate
JBHIFI Retail
10.2023 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
Ally Fashion
03.2024 - 09.2024
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
VCE
Point Cook Senior Secondary College
Point Cook11.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Money handling
- Flexible schedule
- Sales expertise
- Upselling
Timeline
Sales Associate
Ally Fashion
03.2024 - 09.2024
Merchandise Associate
JBHIFI Retail
10.2023 - Current
VCE
Point Cook Senior Secondary College
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