Taylah Gerlach
Adelaide,SA
Summary
Highly dedicated and hardworking professional with a proven track record of excellent customer service and superb teamwork abilities. Possesses the capability to handle a variety of tasks with speed and professionalism under pressure. Flexible with scheduling availability to meet team needs as required.
Overview
6
6
years of professional experience
Work History
National Disability Insurance scheme
05.2023 - Current
- Effectively managed and resolved participant matters by executing pre-planning tasks in accordance with the NDIS Act
- Provided comprehensive front of house support for the local office, addressing participant inquiries through face to face walk in and NDIA systems
- Successfully resolved customer inquiries, delivering information, and appropriately directing customers to relevant government or community services
- Managed the team's shared email inbox, coordinated appointments, and handled telephone inquiries, ensuring seamless communication within the team
- Coordinated appointments utilizing Agency office facilities and ensured facilities were accessible for participants
- Conducted research and investigation activities, preparing associated reports and correspondence for informed decision-making
- Executed various data entry tasks, ensuring accuracy and timely follow-up
- Received and meticulously recorded complaints and feedback in the NDIA Business systems, contributing to continuous improvement initiatives.
Junee Correctional Centre - Administration Support Officer
12.2021 - 01.2023
- Experienced in various areas, including administration, human resources, WHS, operations, employment, maintenance, kitchen, canteen, visit, intelligence, and education
- Possesses excellent phone manners and the ability to maintain the confidentiality of personal information
- Proficient in connecting external services to appropriate internal areas and providing summaries of phone calls through email
- Skilled in managing bookings, ordering supplies, and bookkeeping
- Capable of preparing employment packages for new employees and assisting in their overall administrative training
- Attentive to detail when screening mail and able to follow procedures independently
- Able to take meeting minutes, organize meetings and escorts for professional visitors, and record incoming legal mail
- Experienced in archiving old documents, uploading employment notes, and managing work orders and maintenance schedules
- Proficient in grading and prioritizing orders, managing stock supplies, and liaising with providers
- Skilled in working with Excel spreadsheets and catering for large groups while maintaining food health and safety
- Capable of managing floor operations and meeting high demand timelines consistently
- Able to take personal orders and charge accounts accordingly
- Experienced in scheduling courses and liaising with educators on class notes and requirements
- Skilled in assisting with class set-up and worksheets.
Brooke & Co - Sales Representative
05.2018 - 12.2018
- Set daily KPIs and achievement planning
- Completed basic sales training
- Worked in rural Victoria for a month with a team
- Received coaching and mentoring
- Business networking
- Effective rapport building.
Adelaide Oval/Titanium Security Arena – Supervisor
11.2018 - 08.2020
- Achieved RSA
- Completed supervisors training
- Managed new/junior team members in a range of areas to grow and improve their capabilities
- Managed teams of ten to twenty-five through high catering events
- Served a range of products and assisted customers with choices
- Prepared food for Thirty-Sixes (NBL) games
- Worked fast and promptly with the team
- Conducted catering for corporate meetings.
Charlies - Barista
09.2020 - 03.2021
- Practiced latte art with manger Completed large catering orders for events
- Prepared deli produce
- Worked in the back of the house with the chef.
Education
Digital marketing certificate -
Digital Marketing Institute
01.2024
Affiliate marketing -
Digital Marketing Institute
01.2024
Certificate III in retail -
Marden Senior Collage
08.2021
Certificate II in retail -
Roma Mitchell Secondary College
06.2017
Skills
- Ability to Work in a Team
- Adaptability
- Fast Learner
- Ability to Work Under Pressure
- Excellent Communication Skills
- Leadership Skills
- Multitasking Skills
- Problem Solving Skills
- Work independently
- Ability to build rapport quickly with clients
Timeline
National Disability Insurance scheme
05.2023 - Current
Junee Correctional Centre - Administration Support Officer
12.2021 - 01.2023
Charlies - Barista
09.2020 - 03.2021
Adelaide Oval/Titanium Security Arena – Supervisor
11.2018 - 08.2020
Brooke & Co - Sales Representative
05.2018 - 12.2018
Digital marketing certificate -
Digital Marketing Institute
Affiliate marketing -
Digital Marketing Institute
Certificate III in retail -
Marden Senior Collage
Certificate II in retail -
Roma Mitchell Secondary College
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