Taylah Jenkin
Summary
I am a customer service and youth work professional motivated to maintain positive outcomes, satisfaction and contribute to company and project success. My work history involves managing large amounts of inbound calls and sustaining positive relationships with clients and community. My current office skills include Sharepoint, Microsoft, Excel and Spreadsheet systems management. I am companionate about my work, empathetic, an active listener with multitasking abilities, dedicated to delivering the best outcomes possible. My current work includes inter organisation liaison, emails and face-to-face inquiries regarding project specifics, problem solving and achieving best outcomes for the community. You will find me an open and upbeat communicator with team and community-oriented approach.
Overview
3
3
years of professional experience
Work History
Youth Resilience Peer Worker
Wangaratta Council
10.2023 - Current
- Confidently followed procedures and project scope when organising related events, activities and training
- Gained specific insight on topical current and emerging community needs, then planned potential long and short term solutions.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships and networking.
- Increased production efficiency by streamlining processes and implementing time-saving strategies through professional upskilling.
Customer Service Officer
Wangaratta Sports And Aquatic Centre
01.2023 - 03.2024
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Communicated information to customers about product quality, value and type.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Food Retail
Hungry Jacks
01.2021 - 11.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
Food Retail
Subway
09.2021 - 09.2022
- Entered shipment details into a complex database.
- Resolved customer complaints and answered customers questions regarding policies and procedures Took special orders in person and over telephone, generating additional revenue every month.
- Collected deposits or payments and arranged for billing.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues
Education
Diploma - Mental Health - Currently Studying
Australian College of Community Services And Care
OnlineHigh School Diploma -
Galen Catholic College
Wangaratta10.2022
Skills
- Account Management
- Customer Retention Strategies
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Microsoft Systems including Outlook, Teams, Excel, Word and Sharepoint
- Conflict de-escalation
- Community Advocacy
- Program Planning
- Conflict Mediation
- Collaboration and Teamwork
- Mental Health Crisis Response
Accomplishments
- Collaborated with team of 7 in the development and execution of Bright's Got Talent 2024 (Bright Autumn Festival).
- Competing in a national busking Championship, requiring sound preparation and planning.
- Helped facilitate and run an online server of 15,000 people from across the globe.
- Collaborated with Rachel, Brady, Lauren and Bree in the development of The Bush Boogie and the November Whitfield Event.
- Currently supervised team of 6 staff members in a small online community.
- Am willing to consistently place myself in uncomfortable situations to increase personal and professional development.
Online community holder
A friend and I currently run a server of 115 different individuals from around the world. Brought together by a common interest in a topic and by the lack of a pre-established space. My friend and I took on this responsibility and for the past 6 months, have been dedicated to establishing the best space we can for our ever growing community. This takes a lot of patience, time management, community consultation, conflict resolution and future project re-evaluation in order to shape and mould our online presence into a safe, respectful and welcoming community for all. The server was found to be a necessity due to the closure of the previous space and new lack of connectivity and safety for the old members.
Timeline
Youth Resilience Peer Worker
Wangaratta Council
10.2023 - Current
Customer Service Officer
Wangaratta Sports And Aquatic Centre
01.2023 - 03.2024
Food Retail
Subway
09.2021 - 09.2022
Food Retail
Hungry Jacks
01.2021 - 11.2022
Diploma - Mental Health - Currently Studying
Australian College of Community Services And Care
High School Diploma -
Galen Catholic College
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