Taylah Johnston
Melba
Summary
Experienced retail management professional with a proven track record of driving store performance and elevating customer experiences. Implements operational efficiencies and fosters staff development to achieve business objectives. Creates collaborative team environments and successfully adapts to dynamic retail challenges. Demonstrates proficiency in sales strategies and inventory control, ensuring optimal store productivity and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Rebel Sport
12.2023 - Current
- Led and managed a high-performing team of 35, fostering collaboration, productivity, and the achievement of organisational goals.
- Oversaw daily store operations, ensuring a clean, safe environment for both customers and staff.
- Managed inventory, cash control, and opening/closing procedures to optimise store operations.
- Addressed customer complaints professionally, resolving issues to maintain positive relationships.
- Effectively managed a fast-paced team, providing proactive communication and positive feedback to ensure high performance.
- Assisted in hiring, training, and mentoring new staff members to enhance team capability.
- Improved customer satisfaction through staff training in service excellence and product knowledge.
- Maintained optimal product levels and inventory controls, ensuring smooth stock rotation and efficient ordering.
- Performed point of sale procedures, ensuring accuracy and compliance.
- Maximised sales through innovative visual merchandising displays and store layout strategies.
- Conducted performance reviews, offering constructive feedback and growth opportunities.
- Approved payroll submissions and ensured accurate employee compensation.
- Coached sales associates in product knowledge, sales techniques, and incentives, significantly improving customer satisfaction ratings.
Woolworths Night Fill Manager
Woolworths
04.2019 - 12.2023
- Supervised a team of 30 staff, preparing rosters, receiving and unloading deliveries, and overseeing cash office operations as Supervisor.
- Managed Nightfill operations, allocated tasks, and coordinated staff leave.
- Ensured accurate incident reporting and handled markdowns efficiently.
- Led and motivated employees to maintain high productivity and engagement levels.
- Effectively completed multiple tasks within tight deadlines.
- Maintained a professional, organied, and safe work environment for both employees and customers.
- Resolved staff conflicts through active listening and finding mutually beneficial solutions.
- Cross-trained employees to enhance team flexibility and overall performance.
- Monitored daily operations and provided mentorship to drive team performance.
- Onboarded new staff, providing training and necessary documentation.
- Improved safety protocols, ensuring a safe working environment for all employees.
- Managed customer relations by addressing concerns swiftly and implementing effective solutions.
- Maintained composure when dealing with challenging customer situations, ensuring resolution.
- Set team priorities, maintained schedules, and monitored individual performance.
- Conducted performance evaluations, offering constructive feedback to foster skill development.
- Set clear goals and communicated expectations to team members to align with business objectives.
Aftermarket Consultant, Registration Clerk
National Capital Motors
05.2023 - 07.2023
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained organized, presentable merchandise to drive continuous sales.
- Provided customers with product advice suited to their specific needs and interests
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Baggage Handler
Precision Aviation Services
09.2022 - 01.2023
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Observed safety and privacy procedures in handling passengers' property.
- Stocked aircraft cabins with necessary equipment and supplies.
- Maintained clean, orderly work environment free of hazards.
- Strapped items down over protective padding to secure throughout transportation.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
Baggage Handler
Swissport
06.2021 - 08.2022
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 daily flights.
- Connected electrical power unit and hoses to aircraft.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Checked cargo and baggage for security to meet regulations.
- Coordinated ground crew activities to complete objectives on schedule.
Education
Lake Ginninderra College
Canberra, ACT11.2020
Lyneham High School
Canberra, ACT12.2018
Skills
- Self motivated
- Strong communication skills
- Work well in a team
- Good problem solving skills
- Customer Service
- Time management
- Problem-solving
- Staff Management
- Creative merchandising
- Verbal and written communication
- Sales and marketing
- Customer service management
- Store operations
- Training and mentoring
- Team leadership
Certification
- Working with Vulnerable People
- EPJ Trained
- Walkie Stacker Trained
- Act drivers license
Timeline
Store Manager
Rebel Sport
12.2023 - Current
Aftermarket Consultant, Registration Clerk
National Capital Motors
05.2023 - 07.2023
Baggage Handler
Precision Aviation Services
09.2022 - 01.2023
Baggage Handler
Swissport
06.2021 - 08.2022
Woolworths Night Fill Manager
Woolworths
04.2019 - 12.2023
Lake Ginninderra College
Lyneham High School
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