Taylah Kelly
Tamworth,NSW
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organisational, technical and business expertise to enhance workflows. Focused on attentively assisting staff and customers and identifying opportunities for improvement. I also love to get on the Feild and help with Medical Pod cleaning for the local hospital. Assisting to clean and sanitise all areas to make it comfortable for travelling Doctors.
I am a former Aged Care worker who specialised in Personal Care, however also completed Domestic tasks when required. Dedicated and passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organised and compassionate with good relationship-building skills.
Previously a Customer Service Manager committed to delivering outstanding customer service. Offers 2 years of comprehensive experience implementing policies, measuring customer satisfaction, executing financial responsibilities and managing safe food techniques. Equipped with in-depth knowledge of management techniques and methods and advanced software skills.
An outgoing, enthusiastic, driven individual who seeks to learn new skills and abilities. Works wonderfully in a team environment as well as autonomously. Considered extremely reliable and devoted to hard working with good time management. Able to safely follow set instructions, rules and regulations. Will offer a positive presence with an outgoing attitude whilst working extremely hard. Looking to start my long term career and expand my knowledge and give new opportunities and experiences a go. I love working with people of all ages, and have a strong care for Children and Aged Persons.
Overview
6
6
years of professional experience
Work History
Office Manager
Don’t Panic Restorations
Tamworth, NSW
08.2024 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Cleaning and sanitising of Medical Pods and accommodation for travelling Doctors
Aged Care Worker
Australian Unity
Cobar, NSW
11.2022 - 01.2024
- Provided clients with emotional support and companionship.
- Assisted with mobility needs and maintaining personal hygiene of clients.
- Supported bathing, dressing and personal care needs.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Organised and monitored medication schedules for elderly clients.
- Coordinated transportation services for medical appointments.
- Maintained records of client care plans and progress notes.
- Prepared meals according to prescribed diets and nutrition plans.
- Reported any changes in health or behaviour to nursing staff members promptly.
Cleaner
Nomes Custom Cleaning
Cobar, NSW
09.2023 - 12.2023
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Cleaned and sanitized all areas of the office, including bathrooms, kitchens, conference rooms, lobbies and elevators.
Customer Service Manager
Dunedoo Pie Enterprise
Dunedoo, NSW
03.2020 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Managed end of day earnings, paying staff wages and organising orders.
- Assessed employee schedules for effectiveness and approved all timesheets.
Cafe Worker
White Rose Cafe
Dunedoo, NSW
02.2021 - 08.2021
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Rotated stock items and ingredients to maintain freshness.
- Operated industrial dishwasher to wash glassware and utensils.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Interacted pleasantly with customers and offered assistance to find needed items.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Adhered to health and safety regulations when handling food items.
- Communicated effectively with kitchen staff regarding order accuracy and delivery times.
Catering Assistant
Catering Industries
Tamworth
02.2025 - 10.2025
- Assisted with setup and breakdown of catering events and dining areas.
- Coordinated food preparation and service for various catering occasions.
- Maintained cleanliness and organization of kitchen and serving areas.
Education
High School Diploma -
Dubbo Senior College Campus
DubboCert III - Child Care
Dubbo TAFE
Dubbo, Myall StDiploma - Counseling
Healthcare Courses
OnlineSkills
- Client relations and retention
- Documentation and Recordkeeping
- Supply Ordering and Management
- Front of House Management
- Friendly and Outgoing
- Customer Service
- Safe Food Handling and Meal Preparation
- Mobility Assistance
- Verbal and Written Communication
- PPE Usage
- Incident Reporting
- Relationship Building
- Housekeeping
- Office Management
- Team Supervision
- Scheduling
- Payroll and budgeting
- Personal Hygiene Assistance
- Dementia Care
- Disability Support
- Childcare & Early Learning
- Medication Administration
- Cleaning and sanitizing
Timeline
Catering Assistant
Catering Industries
02.2025 - 10.2025
Office Manager
Don’t Panic Restorations
08.2024 - Current
Cleaner
Nomes Custom Cleaning
09.2023 - 12.2023
Aged Care Worker
Australian Unity
11.2022 - 01.2024
Cafe Worker
White Rose Cafe
02.2021 - 08.2021
Customer Service Manager
Dunedoo Pie Enterprise
03.2020 - 11.2022
High School Diploma -
Dubbo Senior College Campus
Cert III - Child Care
Dubbo TAFE
Diploma - Counseling
Healthcare Courses