Taylah Lindrea
Morayfield,QLD
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Aldi. Excelled in team collaboration and customer service, significantly improving store efficiency. Skilled in POS systems and adapt at creating welcoming environments, demonstrating both hard and soft skills. Achievements include turning negative customer experiences into positive outcomes, underscoring a commitment to excellence and reliability.
Overview
5
5
years of professional experience
Work History
Store Assistant
Aldi
02.2024 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Remained calm and composed in tense situations involving angry or upset customers.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
Retail Assistant
BCF
10.2023 - 01.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Client Service Officer
Insurance House Inc.
03.2023 - 07.2023
- Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Provided knowledgeable service and support for all customer needs.
- Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
- Communicated with clients regarding account services, statements, and balances.
Medical Receptionist
Bendigo Medical Centre
06.2022 - 11.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
Operations Assistant
Bunnings Warehouse
01.2019 - 06.2022
- Solved problems timely and effectively, ensuring customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Year 12 Certificate -
Bendigo Senior Secondary College
Bendigo, VIC10.2018
Skills
- Customer Assistance
- Customer Service
- Store maintenance
- Team Collaboration
- Store safety
- Friendly and Helpful
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Decision-Making
- Excellent Written and Verbal Communication
Timeline
Store Assistant
Aldi
02.2024 - Current
Retail Assistant
BCF
10.2023 - 01.2024
Client Service Officer
Insurance House Inc.
03.2023 - 07.2023
Medical Receptionist
Bendigo Medical Centre
06.2022 - 11.2022
Operations Assistant
Bunnings Warehouse
01.2019 - 06.2022
Year 12 Certificate -
Bendigo Senior Secondary College
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