Taylah LLoyd-jones
Penrith,NSW
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving, and analytical skills to provide advice and expertise to client organisations improving business performance.
Track record of building strong partnerships and driving successful outcomes.
Knowledgeable RTO Course Advisor with comprehensive experience in driving enrolments with in-depth knowledge of funding schemes and fee-for-service online training. Proficient with social media marketing. Successfully implemented projects that improved operational efficiency and stakeholder engagement. Demonstrated effective problem-solving and communication skills to foster collaborative environments.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Traineeship Learning and Development Advisor
LET Training
05.2024 - Current
- Created NSW Traineeship Program and created all documents pertaining to the Traineeship Program: including a booking site for consultations and all relevant email templates.
- Conducted consultation meetings with Employers for potential trainees.
- Assessed workplace requirements for their training needs and advised accordingly.
- Aided in the Fee for Service program for standard students and their course choices.
- Set weekly goals during staff meetings.
- Created multiple databases: Aged Care placements, Business Cards collected, Job Agencies and Previous Students in NSW to bring in new trainees.
- Used databases to create, manage and enrol trainees through an Email Campaign to employers/apprenticeship centres local to Parramatta and Sydney.
- Built strong relationships with Apprenticeship Centres and Employers through transparent reporting on progress made towards agreed-upon milestones.
Education Consultant (RTO Sales)
Cube Talent
02.2022 - 05.2024
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients (Gateway Training Academy, Cube Talent and Industry Skills Training)
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analysed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
Recruitment Consultant
ASAP Recruitment
12.2021 - 02.2022
- Provided support to hiring managers and HR teams to keep recruitment processes aligned with organizational goals.
- Negotiated offers and closed deals to finalize recruitment process and secure best talent.
- Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times.
- Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
- Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
- Streamlined the interview process for efficiency, resulting in faster hiring decisions.
- Assessed and recommended top candidates to hiring managers to provide qualified employees to fill open positions.
- Hired employees and initiated new hire paperwork process.
- Tracked recruitment metrics and reported on progress to evaluate recruitment effort success.
Recruitment Consultant
Peak Management & Consulting
09.2021 - 12.2021
- Provided support to hiring managers and HR teams to keep recruitment processes aligned with organizational goals.
- Screened potential applicants and guided them to subsidised/funded courses to further their careers.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled candidate inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
- Actively listened to candidates, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Swimming Instructor
JUMP! Swim School
06.2021 - 12.2021
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Continuously updated knowledge on swimming techniques, water safety practices, and instructional methods by attending professional development workshops and conferences.
- Adapted classes to meet needs of participants with varying fitness levels.
- Used music to motivate and energize classes.
- Increased class engagement with interactive activities and games focused on various swimming techniques.
- Took notes strengths and weaknesses of each child in class to track progress.
- Motivated participants through one-on-one instruction and positive feedback.
Packer
Gingerbread Folk
11.2020 - 07.2021
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Cleaned and maintained production area and equipment.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Utilized adhesive labels and other materials to package items.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Completed daily orders with expert picking and packing of shipments.
- Loaded items onto conveyor belts and pallets.
- Labelled containers, container tags or products.
- Operated shrink wrap, banding and other wrapping machines.
- Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
- Assembled boxes, cartons and containers to package items.
Swimming Instructor
Nepean Swim and Fitness
09.2019 - 11.2020
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Adapted classes to meet needs of participants with varying fitness levels.
- Expanded program offerings to include specialized classes such as adaptive aquatics for individuals with disabilities or additional needs.
- Increased class engagement with interactive activities and games focused on various swimming techniques.
- Developed and implemented lesson plans based on individual student needs.
- Provided emergency first aid and CPR as needed.
- Collaborated with colleagues to develop comprehensive swim programs for participants of all ages and skill levels.
Baker
Springwood Bakers Delight
03.2018 - 02.2020
- Operated and maintained bakery equipment, including ovens and mixers.
- Implemented visual merchandising strategies that showcased featured items which resulted in enhanced customer interest.
- Minimized operational costs through careful usage of resources while maintaining product quality.
- Managed display cases to verify freshness and attractiveness of products.
- Cut and shaped dough for savoury and sweet products.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Trained new employees on bakery methods and procedures.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Determined baking times for various items.
- Followed food safety standards when handling ingredients.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Apprentice Baker
Bakers Delight Emu Plains
02.2015 - 03.2018
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Followed industry regulations and local building codes.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Prioritized and accomplished multiple tasks within established timeframes.
- Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
- Determined baking times for various items.
- Gained proficiency in various dough preparation methods, improving overall production capabilities.
- Developed strong time management skills by balancing multiple tasks simultaneously.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Trained new employees on proper baking techniques, ensuring a well-equipped workforce for continued success.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Cleaned and maintained kitchen equipment and oven.
- Monitored temperatures of ovens, proof boxes and other equipment.
Sales Assistant
Bakers Delight Emu Plains
02.2013 - 05.2016
- Ranked in the Top 10 NSW 3 years running. Ranked Top 3 locally 3 years running.
- Used in-store system to locate inventory and place special orders for customers.
- Improved store appearance with effective merchandising and creative displays.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Upsold additional products and services to customers, increasing revenue.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Increased sales by offering advice on purchases and promoting additional products.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Logged reports, expenses, receipts, and sales in company database.
Education
Certificate IV - Business Administration
Smart Skilled Traineeship
Statement of Attainment - Business Administration Skills
TAFE NSW Western Sydney Institute
01.2020
Teacher - Swimming and Water Safety
AUSTSWIM
01.2020
Certificate III - Retail Baking
TAFE NSW Western Sydney Institute
01.2018
Certificate of Registration - undefined
Real E-Training
01.2018
Higher School Certificate - undefined
McCarthy Trade Training
01.2016
Skills
- Administrative operations proficiency
- Student engagement facilitation
- Telephonic customer engagement
- Customer support via live chat
- Targeted lead generation
- Online marketing expertise
- Working to Targets and KPI's
- Team leadership
- Knowledge of the education industry
- Student performance tracking
- Background verification
- Developing strong partnerships
- Job placement services
- Valid driver's license
- Database management
- Learning and Development
- Office Administration
- Effective email correspondence
- Admissions
- Understanding of RTO regulations
- Customer account administration
- Detailed documentation practices
- Proficient in CRM platforms
- Relationship Management
- Retail Merchandising Skills
- Analytical reading skills
- Administrative Support
- Skilled in Microsoft Office applications
- Service excellence
- Accurate data entry
- Business-to-business sales
- Relationship-focused business development
- Project Management: NSW Traineeship Program
- Training program management
- Records Management
- Support Services
- Customer feedback management
- Acute observational skills
- Interpersonal connection expertise
Accomplishments
- Consistently achieve monthly KPI's
- Used Microsoft Excel to develop tracking spreadsheets.
- Created and manage NSW Traineeship Program which led to consistent monthly trainee enrolments.
- Created documents (forms, booking site, meeting request templates) which led to a more efficient traineeship enrolment process.
Certification
- Evidence of Covid-19 Vaccination
- Sep 2021 - Current
- NSW Drivers Licence
- Issued by NSW Roads And Maritime Services
- Expired 2022-01-29
- Working with Children Check
- Sep 2019 - Sep 2024
- First Aid Certificate
- Expired 2018-01
- CPR Certificate
- Issued by CPR First Aid
- Expired 2022-06
- Austswim Certificate
- Issued by Nepean Swim and Fitness
- Expired 2023-03
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Traineeship Learning and Development Advisor
LET Training
05.2024 - Current
Education Consultant (RTO Sales)
Cube Talent
02.2022 - 05.2024
Recruitment Consultant
ASAP Recruitment
12.2021 - 02.2022
Recruitment Consultant
Peak Management & Consulting
09.2021 - 12.2021
Swimming Instructor
JUMP! Swim School
06.2021 - 12.2021
Packer
Gingerbread Folk
11.2020 - 07.2021
Swimming Instructor
Nepean Swim and Fitness
09.2019 - 11.2020
Baker
Springwood Bakers Delight
03.2018 - 02.2020
Apprentice Baker
Bakers Delight Emu Plains
02.2015 - 03.2018
Sales Assistant
Bakers Delight Emu Plains
02.2013 - 05.2016
Statement of Attainment - Business Administration Skills
TAFE NSW Western Sydney Institute
Teacher - Swimming and Water Safety
AUSTSWIM
Certificate III - Retail Baking
TAFE NSW Western Sydney Institute
Certificate of Registration - undefined
Real E-Training
Higher School Certificate - undefined
McCarthy Trade Training
Certificate IV - Business Administration
Smart Skilled Traineeship
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