Taylah Lomas
Geelong
Summary
Professional in hospitality industry, bringing valuable experience and results-oriented mindset. Known for fostering team collaboration and adapting to changing needs. Skilled in conflict resolution and maintaining welcoming atmosphere, with strong focus on guest experience and operational efficiency.
Experienced with creating positive guest interactions and maintaining welcoming environment. Utilizes effective communication and problem-solving skills to handle guest inquiries and issues. Track record of ensuring high levels of customer satisfaction and seamless daily operations.
Overview
6
6
years of professional experience
Work History
Front of House Employee
Cafe
01.2025 - 03.2025
- Cleaning the tables once customers have left.
- Taking customers' orders at the table/till.
- Taking food and drinks to appropriate tables, making sure customers are happy with their order.
- Watering the plants.
- Worked effectively in fast-paced environments.
- Taking payments, either cash or card.
- Answering phone calls, taking bookings.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Counting till on close.
- Making sure doors and windows are shut and locked on close.
Host
KFC
01.2022 - 01.2024
- My role and responsibilities are to serve customers front of house and drive through, I packed in store and delivery orders, triple checking I have packed the right orders.
- Took payments from customers using cash or card.
- Applied discounts to staff.
- When there were no customers, I stock up front of house and drive through.
- I thoroughly cleaned the restaurant and emptied the bins when it was not busy.
- I sometimes make burgers and twisters.
- I worked with hot oil in a deep fryer, I put chips, popcorn chicken and nuggets into deep fryer and take them out when they are done.
Wood Packer
Lee's Redgum and firewood
03.2021 - 12.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- My role was to stack kindling and wood into bags with a business card in each bag. Each bag weighing between 10-25kg.
Loading the bags of wood onto a pallet. - Improved team collaboration through effective communication and coordination with coworkers.
- Wrapping the pallet, from there I would call the forklift over to collect and put it onto the truck.
- Inspected items to identify discrepancies and damages and reported to supervisor.
Cashier
Brumbys
05.2021 - 06.2021
- My role working for Brumbys was to; Operating cash register, collecting payments and providing accurate change.
- Completed daily tasks, including wiping down the surfaces and sweeping floors.
- I wrapped items and bagged purchases properly to prevent merchandise breakage.
- Answering customer quests, provided store information.
Waitress
Cocos Coffee
01.2020 - 12.2020
- As a waitress, my roles and responsibilities include; greeting customers into the cafe and serving them, I answered questions and recommended specials
- Making milkshakes and warming food
- Stocked areas with supplies before, during and after my shifts
Admin Assistant
Max Effort Fitness
07.2019 - 10.2019
- As an admin assistant, my roles and responsibilities include; processing customer payments using cash, credit and debit cards and returning the proper bills and coin
- Processing payments and returned receipts, cash and payment cards to the customers
- I returned phone messages and emails within 2-3 business days and responded to complaints before issues escalated
Education
Some College (No Degree) -
Phycology
OnlineSome College (No Degree) - white card, traffic tickets
Multiskills
GeelongDiploma of screen and media - specialist makeup, hair styling
The Gordon
Geelong12.2018
Northern Bay College
Geelong12.2017
Geelong Baptist College
Geelong12.2016
Skills
- Relationship building
- Friendly, positive attitude
- Communication
- Working collaboratively
- Organization
- Flexible
- Critical thinking
- Idea creator
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
Goals
obtain a healthy but productive work life balance, save as much money as I can, own my first brand new home
Personal Information
- Gender: female
- Driving License: True
Reliable Car
True
Timeline
Front of House Employee
Cafe
01.2025 - 03.2025
Host
KFC
01.2022 - 01.2024
Cashier
Brumbys
05.2021 - 06.2021
Wood Packer
Lee's Redgum and firewood
03.2021 - 12.2021
Waitress
Cocos Coffee
01.2020 - 12.2020
Admin Assistant
Max Effort Fitness
07.2019 - 10.2019
Some College (No Degree) -
Phycology
Some College (No Degree) - white card, traffic tickets
Multiskills
Diploma of screen and media - specialist makeup, hair styling
The Gordon
Northern Bay College
Geelong Baptist College
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