Taylah Lyons
Pakenham,Australia
Summary
Dedicated and proactive professional with extensive experience in customer service and team management. Currently pursuing a Bachelor of Community and Human Services at Federation University, with a strong background in coaching, direct team leadership, and fostering positive customer interactions. Known for exceptional communication skills, reliability, and a positive attitude. Proven ability to handle multiple priorities and contribute to team goals effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Swim Teacher /Assistant Manager
Splash’s Swim Center
Pakenham, Australia
01.2021 - Current
- Conducted and organized swimming lessons for various age groups, including individuals with special needs.
- Implemented pool and water safety protocols, ensuring a safe learning environment.
- Developed and executed engaging lesson plans to enhance student participation and enjoyment.
- Managed workplace inventory and ensured the facility was well-maintained and appealing to customers.
- Replaced staff on leave and organized replacements in advance, ensuring continuity of service.
- Created and managed class programming for intensive swim programs.
- Coordinated with local primary schools to schedule and promote swimming lessons, educating about the importance of survival skills.
Wellbeing Officer
Pakenham Secondary College
Pakenham, Australia
07.2023 - 08.2023
- Supported student welfare and contributed to a positive learning environment within the wellbeing department.
Customer Service Assistant
Opal Hair
Officer, Australia
01.2018 - 12.2020
- Delivered high-quality customer service in a fast-paced environment, assisting clients with their needs and ensuring satisfaction.
Education
Year 12 VCE -
Officer Secondary College
Bachelor of Community and Human Services -
Federation University
Skills
- Team Leadership & Coaching
- Customer Service Excellence
- Effective Communication
- IT Proficiency
- Collaborative Teamwork
- Independent Work Efficiency
Certification
- AUSTSWIM License
- Working with Children Check
- CPR & First Aid
- Certificate in Mandatory Reporting
- Completed Disability Inclusion Module 1
References
- Bethany Hawkes, 0456 794 024, Previous Manager Splash's Pakenham
- Angus Milner, 0411 154 722, Manager at Splash's Plenty Valley
Timeline
Wellbeing Officer
Pakenham Secondary College
07.2023 - 08.2023
Swim Teacher /Assistant Manager
Splash’s Swim Center
01.2021 - Current
Customer Service Assistant
Opal Hair
01.2018 - 12.2020
- AUSTSWIM License
- Working with Children Check
- CPR & First Aid
- Certificate in Mandatory Reporting
- Completed Disability Inclusion Module 1
Year 12 VCE -
Officer Secondary College
Bachelor of Community and Human Services -
Federation University
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