TAYLAH-MAREE BROWN
Victoria Point,QLD
Summary
A strong and passionate work ethic with an enthusiasm for customer service and empathy. Develops solid relationships with co-workers and clients through an energetic and positive attitude. Is Engaged in a team environment as well as being a motivated self-starter. Constantly seeks to conquer new challenges, opportunities and experiences through continuous learning and the agility to adapt to change. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Rainbow Butterflies Disability
02.2024 - Current
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced youth engagement by incorporating interactive activities and group discussions into programs.
- School Holidays program
- Improved communication among youth through group discussions, role-play activities, and team-building exercises.
- Helping the kids learn new skills
- Working with OT and therapists to ensure support.
Disability Support Worker
Spinal Life
07.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Hoisting
Administration / Project Manger
ZZ4 GROUP
11.2021 - Current
- Managing and responding to emails
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed payroll and benefits for 15+ employees, including any related problems.
- Data entry
- Quoting jobs and going on site
- Dealing and meeting clients such as Qbuild
- Developed and maintained courteous and effective working relationships.
- Managing a team for Covid cleaning
- Establishment of cleaning standards and procedures for workers and ensure adherence to QLD health departments standards and procedures
- Skilled at working independently and collaboratively in a team environment.
Store Manager/ shop assistant
The Boho Shack
02.2021 - 03.2022
- Strategising to meet assigned sales targets in given period of time
- Exposure to large stock volumes and stock management
- Hands on and strong leader with ability to motivate and mentor a team to achieve success
- Strong organisational skills
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
Bartender /Gaming Supervisor
Wynnum Manly Junior Football Club
09.2020 - 02.2021
- Managing gaming machines and tables
- Managing TAB and Keno gaming systems
- Money handling and payment facilitation
- Assisting with food and beverage service
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Built relationships with vendors to manage orders and negotiate costs.
- Helped management plan and serve bar menu exceeding customer expectations.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
12 Graduate -
Wynnum State High School
Wynnum, QLD2018
Skills
- Customer service and empathy
- Pay role entry
- Quotes and business reviews/ presentations
- Proficient in Microsoft office - Excel, PowerPoint, Word, OneNote, Outlook
- Data entry
- Managing incoming and outgoing calls and emails
- Honest and reliable
- Good communication skills and good organisational skills
- Corporate Administration
- Professional Telephone Demeanor
- Computer Proficiency
- Policy and Procedure Adherence
- Report Preparation
- Administrative and Office Support
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 50 in the development of Covid Decontamination Project .
Certification
Certificate II Sport and Recreation Responsible Service of Gaming Certificate Responsible Service of Alcohol Certificate First Aid Certificate Blue Card
NDIS worker screening check
Timeline
Disability Support Worker
Rainbow Butterflies Disability
02.2024 - Current
Disability Support Worker
Spinal Life
07.2023 - Current
Administration / Project Manger
ZZ4 GROUP
11.2021 - Current
Store Manager/ shop assistant
The Boho Shack
02.2021 - 03.2022
Bartender /Gaming Supervisor
Wynnum Manly Junior Football Club
09.2020 - 02.2021
12 Graduate -
Wynnum State High School
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