Summary
Overview
Work History
Education
Skills
Certification
References
Websites
Timeline
Generic

Taylah McDowell

Sydney,NSW

Summary

Experienced People and Culture Operations Coordinator offering over a year of experience in a large, global People and Culture team. Resourceful team player with knowledge of HRIS systems, HR based reporting, management of internal contracts, workflows and employee records management. Adaptable and strategic with proficiency in Microsoft, ELMO and Preceda.

Overview

7
7
years of professional experience
1
1
Certification

Work History

People and Culture Operations Coordinator

Cover-More
Sydney , NSW
04.2023 - Current
  • Management of internal employee contracts, flexible work arrangements and contract variations through ELMO.
  • Management of employee data on Preceda.
  • Extensive use of ELMO software, including building and editing workflows & templates, reporting, and updating employee data.
  • Completion and documentation of VEVO checks, review, and approval of new hire onboarding documents.
  • Responding to a large volume of tickets via Fogbugz (HR platform).
  • Responding to general employee queries via the HR email inbox.
  • Completing monthly headcount and turnover reporting, and other ad hoc reports as required.
  • Management of the annual policy review process.
  • Creating and distributing Annualized Wage Arrangement letters.
  • Providing support to the wider People and Culture and Talent Acquisition Team.
  • Assisting with and contributing to HR-related projects.
  • Active member and contributor to local Pride committee.

Administration Assistant

My Pool Inspection
Cairns North, QLD
01.2022 - 04.2023
  • Responsible for effectively organising and scheduling inspections, re-inspections, and consulting reports for contractors.
  • Successfully maintain three online inspector portals and assist contractors with technical issues or inquiries
  • Experience in creating purchase orders and generating monthly contractor invoices and quarterly subcontractor invoices in Xero
  • Experience utlising Xero software to reconcile accounts and follow up aged receivables report for My Pool Inspection and Inspection Apps
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence
  • Liaising with Queensland Building and Construction Commission, real estate property managers, sale agents, body corporate and strata teams throughout Queensland

Human Resources Intern

Shangri-La
Cairns City, QLD
12.2022 - 03.2023
  • Worked on multiple projects simultaneously in fast-paced environment.
  • Assisting with drafting emails and professional correspondence.
  • Organised and stored employment forms and information.
  • Demonstrated awareness, understanding, and skills necessary to work in a diverse environment.
  • Posted and updated job ads from job boards and social networks.
  • Scheduled and conducted new employee orientations.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Answered questions regarding salaries, benefits and other pertinent information.

Service Supervisor, Service Team Member, Online Team Member

Coles
Edmonton, QLD
03.2018 - 07.2021
  • Supervision of other service staff members, managing breaks and ensuring staff were following workplace health and safety procedures
  • Ensuring that all staff were complying with COVID-19 specific training and were up to date with regulations
  • Picking and packing online orders, ensuring accuracy and that customers were receiving the correct and quality products.
  • Delivered exceptional customer service and handled inquiries and complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Business - Human Resources Management

James Cook University
Cairns, QLD
05.2023

Skills

  • Communication
  • Teamwork
  • Problem-solving
  • Time management
  • Critical thinking
  • Attention to detail
  • Leadership
  • Phone/email etiquette
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Canva
  • Xero
  • Preceda
  • ELMO
  • Fogbugz
  • Microsoft Teams

Certification

Certificate II in Retail Services Certificate III in Retail Operations.

References

Kheigen Cooper - Human Resources Services Manager, Shangri-La

Email: kheigen.cooper@shangri-la.com

 Phone: 4052 7640 

Gerarda Luck - Head of People and Culture Operations, Cover-More

Email: Gerarda.luck@covermore.com/Peopleconnect@covermore.com

Phone:

Websites

Timeline

People and Culture Operations Coordinator

Cover-More
04.2023 - Current

Human Resources Intern

Shangri-La
12.2022 - 03.2023

Administration Assistant

My Pool Inspection
01.2022 - 04.2023

Service Supervisor, Service Team Member, Online Team Member

Coles
03.2018 - 07.2021

Bachelor of Business - Human Resources Management

James Cook University

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Taylah McDowell