Taylah Murgatroyd
Chadstone,VIC
Summary
Professional hospitality manager with strong background in managing floor operations. Consistently deliver outstanding results through effective team collaboration and adaptable leadership. Skilled in optimizing customer experiences, inventory management, and staff training. Known for reliability, problem-solving abilities, and maintaining high standards in fast-paced environments.
Committed to leveraging these qualities to drive team success and contribute to overall growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Floor Manager
Beneath Driver Lane
03.2023 - Current
- Managed team of 9 employees to maintain smooth-running operations of bar and floor, in a 120pax venue.
- Oversaw supply restocking, area cleaning, and product organization.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
- Monitored labor costs closely to maximize profitability without compromising the guest experience or employee morale.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Handled escalated customer concerns with speed and knowledgeable support.
Section Waitress
Bar Margaux
12.2022 - 03.2023
- Contributed to increased overall revenue through upselling menu items and promoting daily specials.
- Provided excellent service during high-volume shifts, maintaining professionalism under pressure.
- Demonstrated knowledge of wine pairings and beverage options to enhance guests' dining experience.
- Managed a section of 6 tables efficiently, ensuring timely food delivery and accurate order placements.
- Developed strong product knowledge of menu offerings to provide informed recommendations on dishes according to guests'' preferences or dietary restrictions.
Waitress
Employees Only
06.2022 - 11.2022
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to prevent inappropriate behaviour.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Hostess/Wait Staff Member
Modus Operandi
09.2021 - 05.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported food and beverage runners with keeping dining area ready for every
- Assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Took initial drink orders and relayed information to wait or bar staff.
Restaurant Manager
Pinos Italian
09.2020 - 06.2021
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Waitress/Head Barista
The Newcastle Club
10.2018 - 05.2020
- Served as a knowledgeable resource for guests seeking advice on selecting appropriate wines for food pairings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Prepared tables before guest arrival by setting up cutlery, napkins, glasses, plates, condiments sets properly aligned.
- Built rapport with members and guests, tailoring service to their specific needs.
Skills
- Employee management
- Customer relations
- Policy enforcement
- POS systems
- Stock management
- Conflict resolution
- Employee schedule management
- Task delegation
Certification
RSA
First Aid Certificate
Timeline
Floor Manager
Beneath Driver Lane
03.2023 - Current
Section Waitress
Bar Margaux
12.2022 - 03.2023
Waitress
Employees Only
06.2022 - 11.2022
Hostess/Wait Staff Member
Modus Operandi
09.2021 - 05.2022
Restaurant Manager
Pinos Italian
09.2020 - 06.2021
Waitress/Head Barista
The Newcastle Club
10.2018 - 05.2020
RSA
First Aid Certificate
Similar Profiles
Sudiman HamidSudiman Hamid
Taxi Driver at Grab Driver Centre - Sin Ming LaneTaxi Driver at Grab Driver Centre - Sin Ming Lane
TOH HANG LOONTOH HANG LOON
Driver at Grab Driver Centre - Sin Ming LaneDriver at Grab Driver Centre - Sin Ming Lane
Isaac LeeIsaac Lee
Private Hire Driver at Grab Driver Centre - Sin Ming LanePrivate Hire Driver at Grab Driver Centre - Sin Ming Lane