Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Taylah Nicholls

Townsville,QLD

Summary

I am a skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practice problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. I am a highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Manager

Casey Dentists
Townsville, QLD
07.2019 - Current
  • Reviewed completed work to verify consistency, quality and conformance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Monitored inventory levels of necessary supplies and equipment for the dental office.
  • Communicated with patients with compassion while keeping medical information private.
  • Maintained and evaluated clinic budgets, general ledger and billing systems.
  • Conducted regular performance reviews for staff members to ensure quality standards were met.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Completed relevant insurance and other claim forms.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Arranged hospital admissions for patients as required.
  • Assisted in the recruitment, hiring, and training of new staff members.
  • Tracked expenses associated with running a successful dental practice.
  • Provided guidance on personnel matters such as disciplinary actions or promotions.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Developed marketing strategies to increase client base and revenue streams.
  • Managed daily operations such as billing, accounts receivable and payable, payroll, and employee relations.
  • Scheduled dental appointments for patients and provided customer service support.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Resolved patient complaints or inquiries promptly and professionally.
  • Managed rostering for employees.
  • Processed referrals to specialists when required by the dentist.
  • Scheduled and attended staff meetings and committees to record minutes for future reference.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Using of Exact soft ware.
  • Processing claims through HICAPS.
  • Department of Veterans Affairs and Child Dental Benefit Scheme processing and claiming.
  • Completed day-to-day duties accurately and efficiently.
  • Implemented strategies to improve efficiency in the day-to-day operations of the office.
  • Prepared monthly reports summarizing activity within the dental practice for review by senior management.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Assistant Manager

City Chic
Townsville, QLD
09.2016 - 08.2019
  • Managed customer service operations including complaints resolution and dispute resolution.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Assisted with budgeting process by monitoring expenses against allocated budgets.
  • Ensured that the store was kept clean, organized and safe at all times according to company guidelines.
  • Performed regular inventory counts and monitored stock levels to ensure merchandise availability.
  • Supervised a team of sales staff, providing guidance and feedback on performance related issues.
  • Inspected store interior and exterior to check merchandise presentation and proper signage.
  • Ensured that all staff members followed company policies and procedures consistently across departments.
  • Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
  • Resolved any technical problems related to the POS system or other equipment used in the store.
  • Supervised bank deposits and inventory receipts as part of closing procedures.
  • Assisted in the development of store policies and procedures to ensure compliance with company standards.
  • Stocked shelves with merchandise according to company standards.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Used product knowledge to suggest items to match client needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Offered suggestions for additional items that may be of interest to customers.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Handled customer complaints in a professional manner.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Department Manager

Coles
Townsville, Moranbah, Mount Isa, Brisbane , QLD
05.2008 - 06.2016
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Counted and balanced registers.
  • Worked closely with sales associates to complete tasks.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Ensured compliance with all safety regulations across the department.
  • Maintained detailed records of employee attendance and leave requests.
  • Followed safety protocols and company processes and procedures.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
  • Used Point of Sale register system to complete transactions.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Participated in weekly meetings with senior leadership teams to discuss progress.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Put together store's large displays.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Resolved customer complaints in a timely manner.
  • Worked with cross-functional teams to achieve goals.
  • Understood and followed oral and written directions.

Education

Middle School Education

Nundah State School
Brisbane, QLD

Some College (No Degree) -

William Ross State High School
Townsville, QLD

Skills

  • Communication skills
  • Teamwork skills
  • Attention to detail
  • Adaptability
  • Time management skills
  • Work ethic
  • Customer service skills
  • Inventory management
  • Multitasking
  • Leadership skills
  • Reliability
  • Marketing skills
  • Computer skills
  • Management skills

Certification

  • Open class C license.

References

References available upon request.

Timeline

Senior Manager

Casey Dentists
07.2019 - Current

Assistant Manager

City Chic
09.2016 - 08.2019

Department Manager

Coles
05.2008 - 06.2016

Middle School Education

Nundah State School

Some College (No Degree) -

William Ross State High School

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Taylah Nicholls