Summary
Overview
Work History
Education
Skills
Timeline
Generic
Taylah Norris-Eddison

Taylah Norris-Eddison

Gold Coast

Summary

Hi! I am a 23 year old compassionate and dedicated Social Work student at Griffith University, with practical experience supporting clients with diverse needs, including intellectual disability, autism, Down syndrome, mental health, and neurological conditions.

Experienced in administrative roles, rostering, and support coordination, collaborating closely with NDIS participants and allied health professionals to deliver client-centred and coordinated care. Skilled in crisis intervention, working with clients and families experiencing challenging behaviours and high-stress situations.

Demonstrated ability to work effectively both independently and collaboratively in dynamic, high-pressure environments. Strong skills in communication, empathy, problem-solving, reflective practice, and professional conduct, with a commitment to ongoing learning and evidence-informed practice.

Seeking a second placement in forensic social work to further develop applied practice skills and contribute meaningfully to client outcomes.

Overview

2026
2026
years of professional experience

Work History

Administrative Coordinator

Sunnyside Australia
2025 - Current
  • Coordinate staff schedules and rostering to ensure adequate coverage for client support services, balancing staff availability with client needs.
  • Evaluated administrative processes regularly, recommending improvements that increased overall workflow efficiency.
  • Oversaw budget tracking for administrative functions, ensuring adherence to financial guidelines and resource allocation.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Developed and maintained filing systems, increasing document retrieval speed by organizing records systematically.

Mental Health Support Worker

Sunnyside Australia
2022 - 2025
  • Facilitated therapeutic activities to enhance clients' emotional well-being and coping strategies.
  • Developed individualised support plans in collaboration with multidisciplinary teams for comprehensive care.
  • Monitored client progress, adjusting interventions based on feedback and behavioural observations.
  • Conducted regular assessments to evaluate mental health status and effectiveness of treatment plans.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Provided crisis intervention and de-escalation techniques to ensure safety in challenging situations.

Disability Support Worker

Complete Nursing and Home Care
2019 - 2022
  • Assisted clients with daily living activities, promoting independence and dignity.
  • Developed individualised care plans to meet specific client needs and preferences.
  • Provided emotional support, fostering positive relationships with clients and families.
  • Advocated for client rights, ensuring access to necessary resources and services.
  • Drove clients safely to social activities and appointments.

Senior Team Member

Subway
2017 - 2019
  • Trained new team members on food safety and sandwich preparation procedures.
  • Managed inventory levels to ensure availability of fresh ingredients and supplies.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Optimised workstation efficiency through effective organisation and task prioritisation.

Education

Bachelor of Social Work - Social Work

Griffith University
QLD
01-2026

Diploma of Community Services - Community Services

TAFE QLD
Southport, QLD
01-2020

Southport State High School
Southport, QLD
01-2019

Skills

  • Strength-based practice approach & empathy
  • Crisis intervention & problem solving
  • Communication & interdisciplinary collaboration
  • Organisation, time management & coordination

Timeline

Administrative Coordinator

Sunnyside Australia
2025 - Current

Mental Health Support Worker

Sunnyside Australia
2022 - 2025

Disability Support Worker

Complete Nursing and Home Care
2019 - 2022

Senior Team Member

Subway
2017 - 2019

Bachelor of Social Work - Social Work

Griffith University

Diploma of Community Services - Community Services

TAFE QLD

Southport State High School
Taylah Norris-Eddison