Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TAYLAH O’DONOGHUE

Bellmere,Australia

Summary

Experienced with building strong customer connections and addressing client needs effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Relations Officer

HYPAR Group
03.2024 - Current
  • Answer all incoming office calls, assisting with any relevant enquiries where possible and transferring to relevant party as required.
  • Complete data entry and administration tasks using internal systems such as Flowlogic, Xero and Annature.
  • Onboard all new participants from start to finish. This included but was not limited to imputing data into system, matching participant with suitable mentor, drawing up Service Agreements and Schedules of Support, rostering first 30 days of sessions, following up to ensure the participant is happy with mentor.
  • Build and maintain positive relationships with internal and external stakeholders including Support Coordinators, participants and carers.
  • Assist Customer Relations Manager/Revenue Officer with drafting invoices, and completing intercompany on a monthly basis.
  • Provide administration support to the NDIS team when required.
  • Attend relevant team meetings, supervision and training as required.

Receptionist and Sales Support Administrator

Trio Bothers Trading
09.2019 - 06.2020
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Greeted customers and visitors in-person and via telephone calls.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Scheduled office meetings and client appointments for staff teams.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.

Duty Manager, Waitress, Bar Servery and Gaming Attendant

Coomera Tavern
04.2016 - 09.2019
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.

Kitchen Hand/Cook

Maranatha House Aged Care Facility
01.2015 - 02.2016
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Maintained composure and work quality while under stress.
  • Maintained high personal grooming standards and uniform presentation.
  • Adhered to procedures in preparing food items.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.

Education

Certificate IV - Justice Studies

Tafe QLD

Year 12 HSC -

Wellington High School
Wellington, NSW
01.2015

Skills

  • Invoice Processing
  • Problem-solving skills
  • Email management
  • Time management
  • Proficient in Flowlogic
  • Customer Inquiries
  • Call Handling
  • Multitasking Abilities
  • Client onboarding
  • Computer skills
  • Document Retrieval
  • Microsoft office
  • Data entry

Certification

  • Open Drivers Licence
  • Paid Blue Card
  • NDIS Screening Check

Timeline

Customer Relations Officer

HYPAR Group
03.2024 - Current

Receptionist and Sales Support Administrator

Trio Bothers Trading
09.2019 - 06.2020

Duty Manager, Waitress, Bar Servery and Gaming Attendant

Coomera Tavern
04.2016 - 09.2019

Kitchen Hand/Cook

Maranatha House Aged Care Facility
01.2015 - 02.2016

Certificate IV - Justice Studies

Tafe QLD

Year 12 HSC -

Wellington High School

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TAYLAH O’DONOGHUE