Taylah O'Neill
tapping,AUSTRALIA
Summary
Dynamic and reliable individual with extensive experience at Red Dot, excelling in customer service and cash handling. Proven ability to train staff and enhance team efficiency, fostering a positive shopping environment. As well as relationship building, consistently delivering exceptional service during peak periods.
Overview
3
3
years of professional experience
Work History
Shop Assistant- Casual
Red Dot
2023.10 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Collaborated with team members to achieve overall store goals and objectives.
- Remained calm and composed in tense situations involving angry or upset customers.
- Trained new staff in cashier duties, product knowledge, and customer service standards, improving overall team efficiency.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supervising shifts open / close
Casual Barista/Food Handler
Chillisaurus Indoor Mini Golf and Cafe
2022.10 - 2023.10
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Education
Certificate III - Law Studies
North Metropolitan TAFE
Perth, WA2025-12
Cert IV - Nursing Studies
North Metropolitan TAFE
Perth, WA2025-06
Certificate II And Certificate III - General Knowledge For Adults
North Metropolitan TAFE
Perth, WA2024-02
Highschool - Completed Year 9
Kinross College
Perth, WA2022-12
Skills
- Customer service
- Cash handling
- Product knowledge
- Relationship building
- Inventory control
- Store maintenance
- fast learner
- reliable
- team leader
Timeline
Shop Assistant- Casual
Red Dot
2023.10 - Current
Casual Barista/Food Handler
Chillisaurus Indoor Mini Golf and Cafe
2022.10 - 2023.10
Certificate III - Law Studies
North Metropolitan TAFE
Cert IV - Nursing Studies
North Metropolitan TAFE
Certificate II And Certificate III - General Knowledge For Adults
North Metropolitan TAFE
Highschool - Completed Year 9
Kinross College