Taylah Palmas
North Ward,Australia
Summary
Administrative professional specializing in customer relations, financial management, and communication. Demonstrated success in optimizing workflows while ensuring confidentiality and maintaining high service standards. Committed to enhancing team performance and achieving organizational objectives through diverse experiences.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Receptionist/Administrative Bookkeeper
Concord Tax & Business Solutions
Townsville, QLD
06.2020 - Current
- Prioritized exceptional customer service, fostering positive client relationships.
- Performed front-end reception and back-end bookkeeping, ensuring smooth daily operations.
- Streamlined office operations through implementation of efficient filing systems and integration of digital organizational tools, enhancing overall workflow.
- Meticulously managed accounts receivable and payable, ensuring compliance with industry standards.
- Collaborated with cross-functional teams to support digital tool utilization and improve administrative processes.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Cleaner
Dells Angels Domestic Assistance
Townsville
12.2023 - Current
- Maintained high standards of cleanliness and hygiene, ensuring client satisfaction.
- Delivered residential and domestic cleaning services, enhancing client environments.
- Maintained cleanliness and organization of residential spaces for clients.
- Utilized cleaning supplies and equipment effectively for various surfaces.
- Followed safety protocols and procedures during all cleaning tasks.
Pharmacy Assistant
Chemist Warehouse Garbutt
Garbutt
05.2015 - 06.2020
- Delivered exceptional customer service as Pharmacy Assistant, utilizing proficient computer skills for email correspondence and managing cash handling operations, including till management.
- Assisted pharmacists in preparing and dispensing medications to customers.
- Handled customer inquiries and provided information about medications.
- Managed inventory and restocked shelves to ensure product availability.
- Managed diverse phone calls, providing essential information to customers of various ages and cultural backgrounds while ensuring strict patient confidentiality in a busy store environment.
Dispensary Technician
Chemist Warehouse Garbutt
Garbutt
02.2019 - 06.2020
- Dispensed medications while engaging customers in meaningful conversations to understand prescriptions and individual needs.
- Processed prescriptions accurately and efficiently for patient needs.
- Assisted customers with product selection and recommendations.
- Maintained stock levels and organized inventory on shelves.
- Fulfilled administrative responsibilities, including filing, copying, and faxing documents to support pharmacy operations.
Hospitality Worker
JK’s Delicatessen
Ingham
01.2011 - 12.2013
- I adeptly handled financial transactions, ensuring meticulous record-keeping, while consistently delivering exceptional customer service to patrons.
- Prepared food to meet quality standards and crafted high-quality beverages.
- Implemented quality control measures, managed conflicts, fostered a harmonious work environment, and maintained cleanliness standards in store and food preparation areas.
- Acquired diverse skill set in financial management, customer service, food preparation, barista expertise, quality control, conflict management, and cleanliness maintenance at JK’s Delicatessen in Ingham.
Education
High School Diploma -
Ingham State High School
Ingham, QLD 01.2008 - 11.2013
Nursing Degree -
James Cook University
Townsville, QLD 02.2014 - 07.2016
Skills
- Reception and administration
- Front desk operations and hospitality services
- Customer service and support
- Scheduling and appointment coordination
- Office management and administration
- Digital organization and document management
- Mail handling and distribution
- Multi-line operation
- Administrative proficiency and support
- Office supply inventory control
- Bookkeeping and record preparation
- Pharmacy assistance and dispensary operations
- Cleaning standards and hygiene practices
- Time management and prioritization
- Team collaboration and multitasking
- Conflict resolution and problem solving
- Verbal and written communication skills
- Computer literacy and cash handling expertise
- Attention to detail
- Relationship management
References
- Sonia Myhill, 0431 931 098, Work Reference (Concord Tax & Business Solutions)
- Kaitlyn Dearlove, 0418 379 399, Personal Reference (Friend)
Professional Development
- S2 and S3 Certificate in Medication handling
- Previously studied – Dispensary Course
- Xero Payroll Certification
- Xero Advisor Certification
- Hubdoc Certification
- Practice Ignition Certification
Timeline
Cleaner
Dells Angels Domestic Assistance
12.2023 - Current
Receptionist/Administrative Bookkeeper
Concord Tax & Business Solutions
06.2020 - Current
Dispensary Technician
Chemist Warehouse Garbutt
02.2019 - 06.2020
Pharmacy Assistant
Chemist Warehouse Garbutt
05.2015 - 06.2020
Nursing Degree -
James Cook University
02.2014 - 07.2016
Hospitality Worker
JK’s Delicatessen
01.2011 - 12.2013
High School Diploma -
Ingham State High School
01.2008 - 11.2013