Taylah Pegler
FRASER RISE ,Victoria
Summary
I'm a very hard-working, motivated person who strives for excellence in all aspects of my job. Whatever task that I obtain will be done to the utmost best of my ability. I aim to not only learn new things, but to understand what it is that I will have to do to ensure I make the most out of every challenge I may face. I work well alone if I require to, but I absolutely love working within a team environment, as it allows me to expand my knowledge and skillset while collaborating with my fellow team members to ensure efficiency and influence positive outcomes to every task.
Overview
7
7
years of professional experience
Work History
Production / Purchasing Officer
Big River Group (Timberwood Panels)
07.2022 - Current
- Managed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Reached out and Sourced suppliers, built relationships, and negotiated prices when purchasing products.
- Accepted and processed all supply requests from staff, and placed orders per procedures for particular products.
- Worked closely with all departments within the company.
- Developed and implemented strategies to reduce operational issues and to better the workplace environment.
- Provided reliable administrative support for the production team, enabling efficient task completion.
- Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.
- Developed positive relationships with vendors and suppliers, optimizing collaboration and quality of materials received.
- Worked closely with Logistics, in Providing weekly Interstate spreadsheets as well as checking any and all products that were required to leave on any transport.
Internal Sales Associate
Timberwood Panels
04.2021 - 06.2022
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Prepared price quotes, contract information and potential delivery timeframes.
- Responded to customer questions regarding pricing, availability and product details.
- Followed up with leads and referrals by contacting to share pertinent sales information.
- Educated customers on product and service offerings.
- Answered Customer Phone calls and Emails.
- Keying Sales Order and Quotations on Company's System.
Receptionist / Office Administrator
Timberwood Panels
02.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct departments.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Entered and maintained departmental records in company database.
- Gathered, organized and input information into digital database.
Customer Service Cashier
JB HI-FI
10.2019 - 01.2020
- Greeted customers and responded to informational requests.
- Recommended, selected, located and obtained products to meet customer needs.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Answered phone calls to assist customers with questions and orders.
Customer Service Associate
Kmart Australia
10.2017 - 12.2019
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed credit card, EFT and gift certificate payments in electronic computer systems.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
Education
Year 7 - Year 12
Catholic Regional College
North Keilor / Sydenham 12.2018
Prep - Grade 6
St Christophers Primary School
Airport West 12.2012
Skills
- Positive Customer Engagement and Customer Service
- Computer Proficiency and Microsoft Office
- Exceeding Customer Expectations
- Verbal and Written Communication
- Meeting all Goals and KPI'S
- Goal-Driven
- Detail-Oriented
- Engaging with Diverse Customers
- Building Customer Relationships and Loyalty
- Purchasing coordination
- Supplier Relations
- Inventory management skills
Timeline
Production / Purchasing Officer
Big River Group (Timberwood Panels)
07.2022 - Current
Internal Sales Associate
Timberwood Panels
04.2021 - 06.2022
Receptionist / Office Administrator
Timberwood Panels
02.2020 - 03.2021
Customer Service Cashier
JB HI-FI
10.2019 - 01.2020
Customer Service Associate
Kmart Australia
10.2017 - 12.2019
Year 7 - Year 12
Catholic Regional College
Prep - Grade 6
St Christophers Primary School
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