Taylah Platt
St Clair,NSW
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at Jump Swim School and McDonalds Australia. Excelled in problem-solving and quality control, boosting participant satisfaction and operational efficiency. Demonstrates exceptional patience, empathy, and time management skills, achieving significant improvements in service delivery and team coordination.
Overview
1
1
year of professional experience
Work History
Learn to Swim Instructor
Jump Swim School
03.2023 - 08.2023
- Managed class schedules efficiently, ensuring punctual start times and smooth transitions between sessions.
- Taught students pool and water safety guidelines.
- Provided one-on-one instruction for students requiring additional support, improving their overall skill level substantially.
- Continuously improved teaching methods by seeking feedback from students, parents, and colleagues, resulting in higher satisfaction rates among participants.
- Adapted teaching strategies for diverse learners, ensuring an inclusive environment for all participants.
- Facilitated group activities to encourage teamwork, communication, and social interaction among students.
- Contributed to a fun learning atmosphere by incorporating engaging games and activities into swim lessons regularly.
- Maintained clean and safe pool facilities by enforcing hygiene rules and conducting regular inspections of equipment.
- Consistently met certification requirements by attending professional development workshops and maintaining current CPR/First Aid certifications.
- Prepared equipment before each class class and stored items promptly after classes.
Customer Service Representative
McDonalds Australia
08.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Austswim Licence
Jump School
Marsden Park, NSWWWCC
First Aid / CPR
St Johns First Aid
Skills
- Patience and Empathy
- Money handling abilities
- Order Processing
- Quality Control
- Customer Service
- Dependable and Punctual
- Cooperative Attitude
- Time Management
Reading, Travel, Anime, Acrylic nail art
I enjoy travelling with my family and have been lucky enough to visit, Thailand, Bali, Vanuatu and Hawaii. I also enjoy collecting Anime and my major goal in life would be to undertake the English as an Additional Language (EAL) Master of Teaching English to Speakers of Other Languages (TESOL) course and apply my knowledge overseas in either South Korea or Japan. I enjoy Acrylic Nail art design at home for my family and friends.
Timeline
Learn to Swim Instructor
Jump Swim School
03.2023 - 08.2023
Customer Service Representative
McDonalds Australia
08.2022 - 03.2023
Austswim Licence
Jump School
WWCC
First Aid / CPR
St Johns First Aid