Taylah Robb
Elanora, QLD
Summary
Dynamic and detail-oriented dental nurse and receptionist at The Pines Dental Surgery, excelling in chairside assistance and patient scheduling. Proven ability to enhance patient satisfaction through exceptional customer service and effective team collaboration. Skilled in equipment sterilization and office administration, ensuring a clean and efficient work environment. Quick learner and successful in building relationships with coworkers and patients.
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Dental Assistant/Receptionist
The Pines Dental Surgery
08.2021 - Current
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Bar Attendant/Barista
Tugun Surf Club
02.2019 - 05.2023
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Waitress
Palm Garden Chinese
09.2016 - 04.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Palm Beach Currumbin State High School
Palm Beach11-2018
Certificate III - Health And Fitness
Palm Beach Currumbin State High School
Palm Beach 11-2017
Skills
- Equipment sterilization
- Team collaboration
- Patient scheduling
- Office administration duties
- Chairside assistance
- Disinfection and sterilization
- Cash handling
- Exceptional customer service
- Hospitality service expertise
Timeline
Dental Assistant/Receptionist
The Pines Dental Surgery
08.2021 - Current
Bar Attendant/Barista
Tugun Surf Club
02.2019 - 05.2023
Waitress
Palm Garden Chinese
09.2016 - 04.2020
High School Diploma -
Palm Beach Currumbin State High School
Certificate III - Health And Fitness
Palm Beach Currumbin State High School
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