Taylah Rye
Toukley,NSW
Summary
Encouraging employee and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
I am willing to relocate.
Overview
6
6
years of professional experience
Work History
Contact Centre Specialist
ING Bank
04.2023 - Current
- Managed between 60-90 phone calls a day
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisting clients with money transfers internally and externally.
- Adhering to work, health and safety regulations.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Sought ways to improve processes and services provided.
- Knowledge of risk awareness for scams and fraud.
- Recovering funds lost through fraud.
Contact Centre Specialist
Service NSW
01.2022 - 04.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Emailing documents to customers.
- Answering and directing a high volume of calls on the general queue.
- Booking inspections for plumbing on the PIAS queue.
- Ensure full compliance with work, health and safety regulations at all times.
- Handling calls for liquor licences and RSA/RCG on the liquor and gaming queue.
- The usage of multiple systems at once
Business Administration Trainee
Inlon Pty Ltd
12.2019 - 12.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Collected, arranged, and input information into database system.
- Cash handling and processing of EFTPOS and credit card transactions.
- Ensure full compliance with work, health and safety regulations at all times.
- Costing and receipting tractor and mower parts into system.
Shop Assistant
Seabreeze Seafood's
08.2018 - 09.2019
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Remained calm and composed in tense situations involving angry or upset customers.
- Accurate entering of customer food and beverage orders.
- Responsible for the prepping and cooking of food ensuring that they are of a high standard.
Cafe Assistant
Surfside Snax Café
06.2017 - 08.2018
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Accurate placing of food and beverage orders.
Education
Certificate III - Business Administration
TAFE Digital
Wyong, NSW09.2021
ROSA - Year 10
Gorokan High School
Gorokan, NSW12.2019
Skills
- Product Knowledge
- Data Gathering
- Great work ethic
- Expertise with Microsoft office suite
- Takes responsibility for self-development
- Organized and tidy
- Always looking to improve processes
- Displays a friendly and amiable demeanour when assisting customers
- Provider of exceptional levels of customer service
- Team player who presents with a positive can-do attitude
- Possess the ability to maintain a consistently high standard of work under pressure
- Self-motivated and energetic with the ability to think on my feet
- Strong problem-solving skills and ability to perform complex tasks
- Rapidly acquires new skills allowing me to quickly become a productive team member
- Diligent and reliable with excellent time management skills
- Proficient in computer skills
Referees
- Ben Martin
ING Australia - Team Leader
Mobile: 0423 106 200
Email: ben.martin@ing.com
- Sherlena Lenton
Inlon Pty Ltd - Administration Officer/Manager
Mobile: 0488 497 772
Email: sherlena.lenton@inlon.com.au
Timeline
Contact Centre Specialist
ING Bank
04.2023 - Current
Contact Centre Specialist
Service NSW
01.2022 - 04.2023
Business Administration Trainee
Inlon Pty Ltd
12.2019 - 12.2021
Shop Assistant
Seabreeze Seafood's
08.2018 - 09.2019
Cafe Assistant
Surfside Snax Café
06.2017 - 08.2018
Certificate III - Business Administration
TAFE Digital
ROSA - Year 10
Gorokan High School
Similar Profiles
Amal SunnyAmal Sunny
Senior AML Specialist at ING BankSenior AML Specialist at ING Bank
MARIA ROXANA COMANESCUMARIA ROXANA COMANESCU
DevOps Engineer at ING BANKDevOps Engineer at ING BANK
Celia Harris -FoxCelia Harris -Fox
Operations Associate at ING BankOperations Associate at ING Bank