Taylah Tucker
Shepparton,VIC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Reliable individual proudly offering years of experience in the hospitality, customer service and administration roles. Proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
7
7
years of professional experience
Work History
Participant Support Officer
DFP Recruitment
11.2023 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained confidentiality of information regarding clients and company.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Restaurant Bar Manager
Terminus Hotel
10.2016 - 11.2023
- Maximized performance by monitoring daily activities and mentoring team members, evaluated employees' strengths and assigned tasks based on experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved or exceeded financial goals regularly by controlling expenses, optimizing schedules and regulating inventory usage.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Handled large amounts of cash and accounts on a daily basis, which built trustworthiness and loyalty with owners.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Orchestrated successful social functions, business meetings, formal engagements and events.
- Increased sales by creating and implementing marketing plans, menus, specials, promotions and events.
Medical Administrative Assistant
Healthy Mind Solutions
11.2021 - 12.2022
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Coordinated customer service, patient scheduling and billing.
- Organized patient files and streamlined operations to improve efficiency.
- Communicated with patients regarding payments on outstanding accounts.
- Supported providers in outpatient medical office through coordinating administrative operations.
- Called patients to confirm scheduled appointments day in advance.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Scheduled appointments for providers based on optimal patient loads and clinician availability.
- Open and close the clinic.
Business Trainee
Maddison Wright Engineering
06.2018 - 05.2019
- Collected, arranged and input information into database system.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed invoicing and payment processing operations.
- Compiled resumes and interviewed appropriate candidates.
Education
First Aid Including CPR
Allens Training Pty Ltd
Shepparton08.2022
Certificate III in Business
GOTAFE
Shepparton2019
Certificate IV in Beauty Therapy
GOTAFE
Shepparton2016
Year 12 VCE
Wanganui Park Secondary College
Shepparton2015
Skills
- Train Employees
- Cash Handling
- Ordering Procedures
- Complex Problem-Solving
- Safety and Sanitation
- Hospitality Service Expertise
- Performance Improvement
- Complaint Resolution
- Upselling Techniques
- Control of Expenses
- High-Energy and Stamina
- Service Prioritization
- Customer Service and Rapport
- Staff Coordination
- Order Accuracy and Delivery
- Events/functions coordination
References
Brooke Brassil
Owner - Terminus Hotel Shepparton
Mobile: 0455 351 653
Alison McConkey
Office Manager - Healthy Mind Solutions
Mobile: 0409518481
Timeline
Participant Support Officer
DFP Recruitment
11.2023 - Current
Medical Administrative Assistant
Healthy Mind Solutions
11.2021 - 12.2022
Business Trainee
Maddison Wright Engineering
06.2018 - 05.2019
Restaurant Bar Manager
Terminus Hotel
10.2016 - 11.2023
First Aid Including CPR
Allens Training Pty Ltd
Certificate III in Business
GOTAFE
Certificate IV in Beauty Therapy
GOTAFE
Year 12 VCE
Wanganui Park Secondary College
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