Taylah Vlasveld
Melbourne,VIC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Rostering Coordinator
Just Better Care
Melbourne Bayside, VIC
05.2024 - Current
- Scheduled and confirmed services for NDIS, HCP and private clients.
- Managed database systems containing customer contact information.
- Assigned services to appropriate support workers based on their skill level and availability.
- Managed incoming calls from external stakeholders, staff and the public, providing information or transferring callers to appropriate personnel.
- Communicated schedule changes effectively throughout the organization when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Community Support Worker
Just Better Care
Melbourne Bayside, VIC
05.2024 - Current
- Provided support to NDIS participants and HCP clients in activities of daily living.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Monitored medications as required.
- Developed positive relationships with clients while maintaining professional boundaries.
- Provided transportation for clients to various appointments or activities as required.
- Followed and evaluated individualized support care plans to increase personal development.
Senior Administrator
Total Health Physio
Malvern, Victoria
11.2023 - Current
- Coordinate the intake and referral processes to ensure high quality clinical care and access to services, complete NDIS referrals and OHS pre-visit risk screens
- Take ownership of emails from support coordinators, case managers and patients and with following up of accounts
- Monitor and lead the ongoing development and improvement of clinical services and client pathways
- Train administrative staff on systems and procedures, provide ongoing mentoring and monitor progress
- Manage the intake and referral processes to ensure high quality clinical care and access to services, complete NDIS referrals and OHS pre-visit risk screens
- Complete NDIS referrals and Occupational Health & Safety pre-visit risk screens
- Create manuals and instructions for admin staff
- Review, identify and implement procedures and processes
- Build relationships with key stakeholders – support coordinators and case managers
- Use Allied Health Software for entering and updating all patient information; rostering/scheduling of appointments; raising invoices; emailing invoices to plan managers and reconciling remittances
- Liaise with Bookkeeper to ensure smooth operation of accounts
- Work collaboratively with THP team members, to ensure achievement of organisational goals and the most efficient delivery of Physiotherapy and Allied Health services.
- Identify opportunities to improve Allied health processes and practice to enhance the efficiency and effectiveness of the service
- Ensure all clinical documentation across the physiotherapy and allied health services are up to date
Administrator
Total Health Physio
Malvern, Victoria
04.2023 - 11.2023
- Answered incoming calls and responded to inquiries from clients/participants and case managers/support coordinators
- Scheduled and maintained therapists diaries
- Displayed strong telephone etiquette, effectively handling difficult calls
- Provided general administrative support to staff members
- Complete NDIS referrals and Occupational Health & Safety pre-visit risk screens
- Build relationships with key stakeholders – support coordinators and case managers
- Completed day-to-day duties accurately and efficiently
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes
Contact Centre Team Leader
Smarthouse Fire Solutions
Glen Iris, Victoria
12.2021 - 03.2023
- Maintain, update and review database to ensure the integrity of the data is always protected for client privacy including liaising with clients and internal team members to retrieve this information
- Assist to manage and monitor Scheduling/Administration Unit and ensure all daily tasks within the Contact Centre are being completed
- Prioritizing of workload for scheduling staff and assist with allocation and troubleshooting issues of other scheduling staff
- Provide training, support, monitoring and feedback for new and existing office staff within the Team Leader set division including but not limited to formal annual reviews, regular feedback, correction counseling and follow up and reward & recognition
- Regular review of all Contact Centre processes to ensure they remain current, up to date and relevant
- The review, preparation and roll out of KPI reporting to staff
- Preparation of reports including days end KPI statistics for management
- Roster Management assisting to ensure staff are available to work every shift, rearranging rosters if necessary
- Peer support to all Contact Centre leaders with the unwavering commitment to build, grow and sustain a positive, supportive and safe working place for all employees
- Assist to develop and mentor staff to ensure they are adequately trained and motivated for their work
Scheduler
Smarthouse Fire Solutions
Glen Iris, Victoria
05.2021 - 12.2021
- Maintained daily calendars and set appointments
- Provided exceptional customer service through effective telephone communication and follow-ups
- Created and maintained accurate and complete records of all customer interactions in job-related software
- Called no shows and cancellations to reschedule
- Provided information regarding services
Membership Administrator
Massage & Myotherapy Australia
Melbourne, Victoria
12.2019 - 05.2021
- Receive and process Membership Applications including entering data into Coresoft database
- Processing pending members, creating and sending member packs, creating and sending Membership Certificates, filing hard copy of all membership data,including creating new files and filing, processing payments
- Respond to all emails, mail and telephone calls regarding new members
- Receive membership inquiries and provide assistance/referral
- Third line phone response
- Accurate recording of information and data entry
- Process Membership Renewal Notices
- Administration of Membership Audits
Receptionist
Massage & Myotherapy Australia
Melbourne, Victoria
05.2019 - 12.2019
- First and second line phone response
- Frank and post mail daily/maintain postal meter usage register
- Record all mail, faxes and couriers incoming and outgoing
- Reception functions for the Association including greeting/announcing guests
- Development and maintenance of front desk and phone systems
- Accurate recording of information and data entry
- Filing (both electronic and hard copy)
- Admin support for all staff
- Ordering of stationary and supplies
Skills
- Customer Service
- Daily living assistance
- Document Control
- Data Confidentiality
- Attention to Detail
- Scheduling
- Relationship Development
- Team Collaboration
Certification
- Working with Children's Check - expires 27/02/2028
- NDIS Worker Screening Clearance - expires 06/03/2028
- Provide First Aid HLTAID011 - expires 17/05/2027
- Provide Basic Emergency Life Support HLTAID010 - expires 17/05/2027
- Provide CPR HLTAID009 - expires 17/05/2025
References
References available upon request.
Timeline
Rostering Coordinator
Just Better Care
05.2024 - Current
Community Support Worker
Just Better Care
05.2024 - Current
Senior Administrator
Total Health Physio
11.2023 - Current
Administrator
Total Health Physio
04.2023 - 11.2023
Contact Centre Team Leader
Smarthouse Fire Solutions
12.2021 - 03.2023
Scheduler
Smarthouse Fire Solutions
05.2021 - 12.2021
Membership Administrator
Massage & Myotherapy Australia
12.2019 - 05.2021
Receptionist
Massage & Myotherapy Australia
05.2019 - 12.2019
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