Taylah Willcox

- Line flying and in-flight training.

- Maintaining a high level knowledge of Standard operating procedures and Emergency procedures.

- Ensuring all crew adhere to all onboard procedures including grooming standards.

- Conducting on board assessment for new cabin crew, probationary line checks and annual proficiency line checks.

- Maintain awareness of any updated procedures and company policies.

- Facilitate recurrent course for Pilots and Cabin Crew to understand the many potential contributors to human error.

- Create discussion on how humans interact with technology and systems in aviation.

- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.

- Completed pre-flight safety checks to reinforce passenger safety.

- Collaborated with flight crew to maximize smooth and safe flights.

- Follow company regulations and rules promoting safe environment for both travellers’ and employees.

- Served beverages and food items and provided key information about offerings to passengers during flights.

- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
- Controlled flight environment by responding to disruptive passengers.
- Promoted passenger and crew safety by always maintaining airline and aviation regulations.
- Attended trainings in customer service, security, and safety procedures to remain current on new requirements and procedures.

- Responsibility for conducting inflight and ground training programs for cabin crew, covering all aspects of inflight safety and service.
- Provide feedback to trainees regarding company standards, procedures and individual performance.

- Assist with training administration and attend departmental meetings as required.
- Provide mentoring and coaching to all cabin crew as required.

- Provide one-on-one mentoring to help individuals reach their full potential within the organization.