Taylah Carroll

• Self-Managed Singer, Songwriter and Musician
• Releasing and performing music under my own name, as a solo artist, I manage my own band and career.
• I have successfully secured a multi-release, world-wide Record Deal with renowned Independent Label PIAS, as well as a booking agreement with Mushroom Booking Agency, and Publishing with GAGA.
• Play various instruments professionally, including guitar, piano and synth.
• Promote my musical career by maintaining website or social media presence.
• Secure consistent gig opportunities through effective networking with venue owners and event organizers.
• Build networks with local musicians.
• Compose original songs that resonate with fans, resulting in increased streams and ticket sales.
• I independently produce and contribute to the creative direction of music videos, enhancing brand image and attracting new audiences.
• Expanded professional network by attending conferences, workshops, and networking events within the Music community.
• Scheduled rehearsals with other musicians and choirs.

Midnight Choir - is a modern, community focussed choir that operates out of The Melbourne Integrated Therapies space on Wurundjeri Land, Thornbury.

• Write choral arrangements for modern folk and pop songs.
• Collaborate with fellow teachers and musicians to create dynamic lesson plans for each session and term.
• Run engaging and inclusive lessons, teaching complex choral arrangements to paying students in a motivating and straightforward way.
• Administer mindfulness and grounding exercises to open each lesson.
• Facilitate informed vocal warmups, educating students on introductory music theory and ensuring the use of safe vocal technique.
• Record group performances at the end of each lesson - which are later posted to SoundCloud.

Unparalleled in entertainment. The Mushroom Mushroom Group is one of the world's most iconic music and entertainment collectives, and the largest Independent Music Group in Australia.

At Mushroom Group I performed a split-role, as EA to the COO as well as Label Manager Assistant for I OH YOU, Ivy League, Soothsayer, 100s & 1000s and Valve Sounds Record Labels

Executive Assistant Role

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Organized and coordinated conferences and monthly meetings.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Answered high volume of phone calls and email inquiries.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
• Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Facilitated training and onboarding for incoming office staff.
• Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
• Developed and maintained automated alert systems for important deadlines.

Label Manager Assistant Role

• Completed label copy for music and music video releases across our rosters
• Worked with senior management to initiate new projects and assist in various processes.
• Filed artist contracts and agreements, label copy, audio and video files and organized computer-based information.
• Liaised between Mushroom legal department and artist management, as well as photographers and video directors, to finalise legal agreements and terms.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Attended audio and video production sites to act as support to artists and their teams.
• Created visual assets to promote new releases.
• Managed Ivy League's Social Media presence across relevant platforms (Instagram and Facebook).

• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction, facilitating communications through conduct and management of inbound and outbound customer calls.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
• Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
• Sought out extra training opportunities to enhance customer relationship management abilities.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
• Communicated with clients regarding account services, statements, and balances.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Maintained up-to-date knowledge of product and service changes.