Summary
Overview
Work History
Education
Skills
Certification
Section name
Timeline
Generic

Taylah Lennard

Dean Park

Summary

To whom this resume reaches, My name is Taylah Lennard, and I am currently looking for work in part time (20+ hours). I have a keen eye for detail, and a creative flair that I am incredibly proud and passionate about. I am incredibly friendly and have impeccable customer service skills, thanks to my outgoing personality and love for performance. I believe every shift should be productive as well as fun for all staff and customers, and believe one should be excited to come into work, and stay true to their passions! I hope you will consider me for the position, and I can’t wait to hear from you! Kind Regards,

Taylah

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pool Lifeguard

Fairfield City Council
05.2025 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
  • Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
  • Implemented emergency action plans when necessary, coordinating with other staff members for efficient responses.
  • Managed pool facility operations during assigned shifts, ensuring smooth daily functioning.
  • Contributed to team success by actively participating in staff meetings and sharing valuable insights from personal experiences on the job.
  • Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
  • Identified potential risks in the pool area, proactively taking action to prevent accidents or injuries.
  • Reduced response time to emergencies with regular practice of first-aid and CPR procedures.

Sales Representative

Plus Fitness
12.2024 - 04.2025
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.

Swimming Teacher

Royal Life Saving Australia
02.2023 - 04.2024
  • Improved swimmer performance by developing personalized training plans for individual students.
  • Increased student retention with engaging, age-appropriate teaching methods and activities.
  • Contributed to the development of school-wide aquatic programs, ensuring comprehensive coverage of swimming skills.
  • Organized fun and educational events to promote water safety awareness within the community.
  • Participated in staff meetings to discuss best practices, share resources, and address program-related issues or concerns.
  • Promoted teamwork and sportsmanship among swimmers through group activities and relay races during lessons.
  • Implemented differentiated instruction strategies to accommodate diverse learning styles and abilities among students.
  • Taught daily swim instruction to students varying in ages and skill levels.

Pool Lifeguard

Fairfield City Council
12.2022 - 04.2024
  • My time as a full time lifeguard was spent ensuring the safety of patrons in an aquatic setting. Having a keen eye was detrimental to this role, as I would spend 6-10 hour shifts watching for any signs of struggle or danger from all guests in the pool. I also had the responsibility of running pool chemical and quality tests, making sure the water’s pH, and chlorine levels were in the standard range. This job also allowed me to have fun, interacting with patrons, from young ages to older guests.

Customer Service Role and Lifeguard

Royal Life Saving Australia
12.2022 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, and scanning documents
  • Corresponded with clients through email, telephone, or postal mail.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
  • Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
  • Collaborated with local schools to implement water safety programs, broadening community outreach.
  • Performed routine equipment checks to ensure all lifesaving tools were in optimal condition.

Barista and Baker

Alt. Cafe
12.2020 - 12.2023
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of cafe.
  • Operated cash registers and processed payments accurately.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
  • Trained new cafe workers in sales, customer service, and safety.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Assisted in developing new menu items to reflect restaurant's style and standards.

Barista

Coffee Project
01.2022 - 11.2022
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Ensured a smooth transition between shifts, ensuring the cafe was closed properly in between morning and afternoon shifts.

Front of House and Pizza Maker

Pizza Project
12.2021 - 11.2022
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Increased guest return rate through personable interactions and genuine interest in their dining preferences.
  • Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.

Education

Completed High School (Year 12) -

Wyndham College
01.2019

Theatre Acting Classes - Acting

Tammy Worth Academy
Castle Hill, NSW
12-2014

Skills

  • Theatre acting
  • Improvisational acting
  • Customer service
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking
  • Computer skills
  • Certification in CPR and first aid
  • Leadership qualities
  • Lifeguard certification
  • Reception duties

Certification

  • Swimming Instructor Issued by Royal Life Saving Academy Feb 2023 - Current
  • First Aid Certificate Issued by Royal Life Saving Academy Current
  • Royal Life Saving Pool Lifeguard Certificate Issued by Royal Life Saving Academy Feb 2023 - May 2024 Lifeguard certificate, with skills on first aid, resuscitation, and water rescues, as well as supervision of water skills and equipment use
  • NSW Drivers Licence Issued by NSW Roads And Maritime Services Valid until 6 Nov 2025
  • Barista Trained Current

Section name

Working with Children Check

Timeline

Pool Lifeguard

Fairfield City Council
05.2025 - Current

Sales Representative

Plus Fitness
12.2024 - 04.2025

Swimming Teacher

Royal Life Saving Australia
02.2023 - 04.2024

Pool Lifeguard

Fairfield City Council
12.2022 - 04.2024

Customer Service Role and Lifeguard

Royal Life Saving Australia
12.2022 - 04.2024

Barista

Coffee Project
01.2022 - 11.2022

Front of House and Pizza Maker

Pizza Project
12.2021 - 11.2022

Barista and Baker

Alt. Cafe
12.2020 - 12.2023

Completed High School (Year 12) -

Wyndham College

Theatre Acting Classes - Acting

Tammy Worth Academy

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Taylah Lennard