Tayla Maree Russillo
Summary
Health Science graduate with 3 years of experience as an OOSH Educator, supporting communication and well-being through evidence-based, person-centred care. Skilled in customer service and educational environments, with strong interpersonal, active listening, and problem-solving abilities. Committed to creating positive experiences and meaningful connections that enhance health outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience Assistant
Scene To Believe
12.2022 - Current
- Developed knowledge base articles to support self-service options for customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Collaborating with a diverse team of Customer Experience staff, photographers, greeters, and Santa actors during seasonal operations.
OOSH Educator
Complete Staff Solutions
10.2022 - Current
Supervision of 60+ children.
- Assisted in organizing educational activities that foster community involvement and personal development.
- Collaborated with colleagues to share best practices and enhance overall teaching strategies.
- Self-motivated, with a strong sense of personal responsibility.
Worked closely with a multidisciplinary team, including fellow OOSH Educators and the Coordinator to ensure consistent communication and smooth daily operations.
OOSH Educator
THE YMCA
09.2024 - 03.2025
Supervision of 60+ children.
- Developed engaging lesson plans to facilitate student learning and promote active participation.
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with adults and children to provide safe and educational experience.
Supported an interdisciplinary team to maintain clear communication, efficient operations, and positive experiences for children.
Education
Bachelor Of - Health Science
Western Sydney University
Sydney, New South Wales, NSW05-2024
Skills
- Strong client support skills with a focus on building trusting relationships with children and families
- Active and effective listener who responds thoughtfully to children’s needs and concerns
- Collaborative team member who contributes to a positive, supportive working environment
- Friendly, warm, and positive attitude that helps children feel welcome and safe
- Communicates effectively with children, families, and colleagues to support wellbeing and belonging
Certification
• Working With Children Check
(WWC1710597E) — Valid until
25/03/2026
• NSW Police Check — Issued 18/06/2022
• HLTAID012 Provide First Aid in an
Education and Care Setting
• HLTAID011 Provide First Aid
• HLTAID010 Provide Basic Emergency
Life Support
• HLTAID009 Provide Cardiopulmonary
Resuscitation (Issued 14/08/2024)
Timeline
OOSH Educator
THE YMCA
09.2024 - 03.2025
Customer Experience Assistant
Scene To Believe
12.2022 - Current
OOSH Educator
Complete Staff Solutions
10.2022 - Current
Bachelor Of - Health Science
Western Sydney University
Career Objective
Motivated to pursue a Master of Speech Pathology to help individuals improve their communication and confidence. Dedicated to delivering compassionate, evidence-based support that enhances quality of life.