Taylan Ozhan
St Clair
Summary
Proactive and driven Assistant Manager with strong foundation in customer service,sales performance,and leadership within a high-volume retail environment. Known for building trust,delivering exceptional client experiences, and mentoring teams to exceed targets. Now wanting to transition into Real Estate sales, leveraging dynamic communication skills, attention to detail, and a natural ability to connect with people.
Committed to providing honest guidance, fostering lasting relationships, and helping clients make confident property decisions. Eager to bring energy, integrity, and a proven sales mindset to a new career chapter in property sales.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Foot Locker
05.2025 - Current
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Store Manager
Foot Locker
03.2025 - 05.2025
Assistant Store Manager
Foot Locker
10.2024 - 02.2025
Temporary Assistant Manager
Foot Locker
02.2024 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
full time
Foot locker Penrith plaza
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Casual Shop Assistant
Foot Locker
09.2022 - 10.2023
- Assisted Wetherill Park and Rouse Hill stores.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Greeted customers entering store and offered assistance with requirements.
- Developed strong product knowledge to educate customers on features and benefits.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
- Provided exceptional customer service for increased customer satisfaction and repeat business.
Assistant Taekwondo Instructor
Martial Arts Spirit
11.2018 - 05.2020
Assistant Taekwondo Instructor
Red Dragon Taekwondo
01.2012 - 07.2018
Education
Ph.D. - Physiotherapy
Australian College of Physical Education
Sydney Olympic Park, NSWBusiness Management
Western Sydney College
Parramatta, NSW01.2022
High School Diploma -
Holroyd High
Greystanes, NSW12.2021
Skills
- Ability to learn quickly
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Problem resolution
- Time management
Accomplishments
Consistently ranked among the top performing team members at Foot Locker, rapidly progressing from the Top 10 to Top 5 and ultimately securing the No.1 position, all within a single month.
Recognised for exceptional customer engagement, sales conversion, and product knowledge. Known for delivering standout results in a highly competitive retail environment
Certification
- NSW Taekwondo Referee, AIS
- March 2019
Awards
NSW Government Recognition, Merrylands West, April 2014, Presented by Local MP Tony Issa for recognition of my selection to represent New South Wales at the NZ National Taekwondo Championship, Taekwondo Awards, Red Dragon - Guildford, December 2013-December 2016, 2016 - Sports Student of The Year, 2015 - Sparring Student of The Year, 2014 - Most Improved Student of the Year, 2013 - 3rd Place at National Taekwondo Championship for age and weight division, NZ National Taekwondo Championship, Auckland, May 2014, Achieved Gold Medal for age and weight division, September 2019, Placed 2nd in Australia for 15-17 Juniors <63kg Black Belt division
Achievements
- Taekwondo Grading , Prestons
- December 2018
- Achieved 2nd Dan
- Taekwondo Grading , Guildford
- December 2016
- Achieved 1st Dan
Timeline
Assistant Store Manager
Foot Locker
05.2025 - Current
Assistant Store Manager
Foot Locker
03.2025 - 05.2025
Assistant Store Manager
Foot Locker
10.2024 - 02.2025
Temporary Assistant Manager
Foot Locker
02.2024 - 04.2024
full time
Foot locker Penrith plaza
10.2023 - Current
Casual Shop Assistant
Foot Locker
09.2022 - 10.2023
Assistant Taekwondo Instructor
Martial Arts Spirit
11.2018 - 05.2020
Assistant Taekwondo Instructor
Red Dragon Taekwondo
01.2012 - 07.2018
Ph.D. - Physiotherapy
Australian College of Physical Education
Business Management
Western Sydney College
High School Diploma -
Holroyd High
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