Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Taylen Roberts

Clayton,VIC

Summary

Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Seasonal Bartender

Gojo Events
03.2023 - Current
  • Provided exceptional customer service, resolving issues promptly to enhance guest satisfaction.
  • Managed bar inventory, optimizing stock levels to reduce waste and enhance profitability.
  • Implemented efficiency improvements in drink preparation processes, reducing wait times during peak hours.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Front of House Employee

Fish Creek BP
09.2022 - 04.2025
  • Provided exceptional customer service, ensuring positive dining experiences for all guests.
  • Conducted regular inventory checks, ensuring adequate stock levels of supplies for uninterrupted service delivery.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Assisted with Back-of-House tasks, including food preparation and hygiene management

Front of House Server

Pandesal Bakery
09.2020 - 03.2022
  • Provided excellent customer service by greeting and seating guests promptly.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Collaborated with kitchen staff to expedite food orders, ensuring timely delivery to guests.
  • Adapted quickly to changing needs during peak hours, balancing multiple tasks efficiently.

Education

Bachelor's of Education And Science -

Monash University
Clayton, VIC

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Positive demeanour
  • Reservation management
  • Punctuality and reliability
  • Professional appearance
  • First aid training
  • Strong multitasking

Certification

  • Current Food and Safety Certificate - SITXFSA005
  • Current First-Aid and CPR Certificate - HLTAID012

Timeline

Seasonal Bartender

Gojo Events
03.2023 - Current

Front of House Employee

Fish Creek BP
09.2022 - 04.2025

Front of House Server

Pandesal Bakery
09.2020 - 03.2022

Bachelor's of Education And Science -

Monash University

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Taylen Roberts