Offering background marked by reliability and proactive approach, eager to learn and grow within retail management environment. Contributes ability to quickly grasp store operations and implement sales strategies efficiently.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Sportsgirl
Cairns, QLD
09.2024 - Current
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Retail Assistant
Black Ivy Boutique
Cairns, QLD
05.2024 - 08.2024
Used POS system to process sales, returns, online orders, and gift card activations.
Greeted customers, helped locate merchandise, and suggested suitable options.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Maintained tidy and organized store environment to comply with cleanliness standards.
Collaborated with team members to accomplish sales goals and improve overall store performance.
Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Demonstrated flexibility by adapting to various roles within the retail environment as needed.
Answered incoming calls and emails to provide product information, features and benefits.
Enhanced customer loyalty with personalized shopping assistance, leading to repeat visits.
Retail Sales Assistant
SHEIKE
Wintergarden Brisbane CBD
11.2020 - 12.2021
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Monitored current trends to understand fashions and better serve customer needs.
Processed payments, entering sales in register for prompt customer service.
Organized sales area and work station to showcase products and boost sales.
Greeted customers and helped with product questions, selections and purchases.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Assisted customers with prompt and polite support in-person and via telephone.
Used POS system to process sales, returns, online orders and gift card activations.
Opened and closed store independently and prepared nightly bank drop for manager.
Increased sales by offering advice on purchases and promoting additional products.
Helped customers complete purchases, locate items and join reward programs.
Approached browsing customers to initiate conversations to determine buying preferences.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Supported loss prevention goals by monitoring shopper behavior.
Tracked down hard-to-find merchandise at diverse locations.
Manager
Tript / Blue Dog
Port Douglas, QLD
02.2017 - 05.2024
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and maintained relationships with customers and suppliers through account development.
Approved regular payroll submissions for employees.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Recorded inventory sales into organization's weekly income report.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Managed aesthetically pleasing displays to showcase company products and increase sales.
Enhanced overall store appearance by applying careful consideration to product and display locations.
Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
Education
High School Diploma -
Mossman State High School
Mossman, QLD
2016
Skills
Sales and Marketing
Team Leadership
Staff Management
Managing Routines
Budget Controls
Employee Training
Key Performance Indicators (KPI)
Time Management
Managing Cash Register
Budgeting and Cost Control
Job Assignments
Productivity Performance
Performance Tracking and Evaluations
Managing Multiple Tasks
Managing Revenue Projections
Reconciling Cash Drawers
Business Analysis
Customer service
Retail operations
Inventory control
Store organization
Store opening and closing
Employee scheduling
Pricing and markdowns
Work Planning and Prioritization
Sales growth
Staff scheduling
Operations
Payroll administration and timekeeping
KPI tracking
Timeline
Assistant Store Manager
Sportsgirl
09.2024 - Current
Retail Assistant
Black Ivy Boutique
05.2024 - 08.2024
Retail Sales Assistant
SHEIKE
11.2020 - 12.2021
Manager
Tript / Blue Dog
02.2017 - 05.2024
High School Diploma -
Mossman State High School
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