Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Work and Fundraising
Clearances
Timeline
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Taylor Anderson

Craigburn Farm,SA

Summary

Dedicated and versatile professional with a diverse background in office administration, retail, and entrepreneurial projects. A recent graduate demonstrating a proactive approach to challenges, exhibiting adaptability, efficient time management, and a keen focus on attention to detail. An aptitude for inspiring collaboration and achieving common goals. Proficient across office and software packages, with a commitment to providing exceptional customer service. A compassionate individual with a strong sense of empathy, ensuring positive interactions in all endeavours. Eager to apply these well-rounded skills in a dynamic role.

Overview

5
5
years of professional experience

Work History

Office Assistant

The Embrace Collective
06.2023 - 01.2024
  • Facilitated smooth operations as the first point of contact for customers by efficiently handling incoming emails across multiple inboxes, phone calls, and visitor enquiries.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organising files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Strengthened office organisation and efficiency by implementing new digital record-keeping practices.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Input data into spreadsheets and databases.
  • Edited and proofread documents for accuracy and completeness.
  • Supported staff on special assignments and ad hoc projects.
  • Collaborated with various departments to complete assigned tasks.
  • Assisted in financial tasks such as expense tracking to ensure accuracy.
  • Optimised workflow processes through regular evaluation of office procedures for potential improvements.
  • Supported business growth with efficient onboarding processes for new staff that included orientation, training materials, and equipment setup.
  • Coordinated office events that promoted team cohesion and boosted overall morale among employees.
  • Supported the organisation and facilitation of multiple large interactive promotional events ensuring seamless execution and engaging experiences for participants.
  • Served as a runner on a film production set, demonstrating adaptability and efficiency in fulfilling various on-set tasks, contributing to the smooth execution of the overall project.
  • Organised catering services as part of the all-round support for events and activities, ensuring that participants enjoyed a seamless and enjoyable experience.
  • Designed and produced engaging posters, flyers, and promotional materials using design software, effectively capturing and communicating the brand.
  • Actively monitored and responded to social media posts, fostering a connected and positive experience for customers, thereby enhancing engagement.
  • Contributed to the organisation's impact and engagement efforts by assembling gift packs and educational resources for schools and other educational settings.
  • Proactively canvassed schools to promote and engage them with our free program, effectively communicating the benefits and value of the initiative, ensuring widespread participation.
  • Facilitated smooth teamwork by organising Zoom and Google Meet meetings, and ensuring visibility of the schedule by updating the shared calendar.

Early Childhood Educator

Precious Cargo
03.2023 - 06.2023
  • Cared for infants and children, meeting their social, emotional, physical and educational needs.
  • Provided individualised support to children, under the mentorship of senior staff.
  • Managed behaviour and social interaction between children, implementing effective strategies to create a positive and inclusive environment.
  • Enhanced children's learning by incorporating the Montessori method with hands-on activities in lesson plans.
  • Boosted children's social skills development through group projects and collaborative games.
  • Improved literacy rates by through guided reading sessions.
  • Supported children with special needs, creating customised learning strategies to accommodate various abilities.
  • Cultivated a safe and inclusive environment that fostered respect, empathy, and cultural awareness.
  • Promoted physical health by incorporating movement breaks and outdoor play opportunities into daily schedule.
  • Maintained observation and progress records.
  • Supervised children during meals, and facilitated a smooth transition to nap times by implementing calming routines.
  • Contributed to the overall well-being of the children under care, fostering a supportive and comforting atmosphere during essential daily routines.
  • Interacted with children and families to provide a positive experience.

Small Business Owner

Alice And Awen Soy Candles (Self Employed)
01.2019 - 06.2023
  • Designed, manufactured and sold soy candles to local retail boutique owners
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Created financial plans and budgets to optimise resources, track expenses, and ensure profitability.
  • Implemented inventory management practices to minimise stockouts and reduce costs.
  • Launched new products by identifying opportunities, and developing targeted promotional campaigns.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Established a loyal customer base by providing personalised attention, quality products and exceeding expectations.
  • Promoted business via social media to generate leads and maximise brand identity.

Floor Leader

Build-A-Bear Workshop
10.2022 - 03.2023
  • Responsibly managed main retail and pop-up stores, including store open and close, balancing payments and end of day reporting.
  • Enhanced store performance by implementing effective floor management strategies and maintaining a well-organised product display.
  • Collaborated with the store manager in developing and executing promotional events to drive store traffic and increase revenue.
  • Managed daily operations efficiently by allocating tasks to staff members based on priorities and skillsets.
  • Maintained clean and organised store environment to cultivate pleasant shopping experiences.
  • Managed efficient cash register and POS operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
  • Led visual merchandising efforts by creating eye-catching displays that showcased new products effectively while adhering to brand guidelines.
  • Increased customer satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.
  • Streamlined inventory management through regular tracking, monitoring stock levels, and coordinating with the team for timely replenishment.
  • Boosted sales performance by motivating staff members, setting individual targets, and conducting regular follow-ups to ensure goal achievement.

Retail Sales Associate

Cotton On Clothing
10.2020 - 02.2021
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organised store environment, enhancing the overall shopping experience for customers.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Retail Cashier

Woolworths
11.2019 - 10.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
  • Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
  • Promoted store loyalty programs, increasing member sign-ups and overall customer engagement.
  • Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
  • Utilised strong product knowledge to assist customers with questions and recommendations, boosting overall satisfaction levels.
  • Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts.
  • Assisted customers by answering questions and fulfilling requests.

Education

Bachelor of Primary Education (deferred) - Education

Flinders University
Bedford Park, SA

High School Diploma -

Unley High School
Unley, SA
11.2022

Mental Health First Aid Training Certificate - Mental Health

Breakthrough Mental Health Research Foundation
Adelaide, SA
2022

Skills

    Communication Skills: Ability to express ideas clearly, both verbally and in writing

    Problem-Solving: Capacity to analyse situations and find effective solutions

    Teamwork: Ability to work collaboratively with others to achieve common goals

    Adaptability/Flexibility: Willingness to adapt to changing circumstances and learn new skills

    Time Management: Efficiently organise and prioritise tasks to meet deadlines

    Leadership: Ability to take initiative, inspire others, and guide a team toward goals

    Decision Making: Analytical and logical reasoning to make informed decisions

    Digital Literacy: Proficiency in using various software packages and technology

    Customer Service: Focus on providing excellent service and meeting customer needs

    Attention to Detail: Thoroughness and accuracy in tasks and projects

    Compassionate and Empathetic: Demonstrate empathy, care, and consideration in all interactions, understanding others' perspectives and being sensitive to customer and colleagues' needs

Accomplishments

  • 2023, Finalist, Channel 7 Young Achiever of the Year (Create Change Award)
  • 2022, Finalist, SA Community Achievement Awards (BMHRF Innovation in Mental Health, Social and Emotional Wellbeing Award)
  • 2022, City of Mitcham Young Citizen of the Year
  • 2021, Self published author (children’s book) titled ‘Why Don’t I Have That?’ and Mindfulness Card deck ‘Breathe, Be Mindful, Be You’ (etsy.com/au/shop/WhyDontIHaveThat?)

Volunteer Work and Fundraising

  • Fundraiser for Breakthrough Mental Health Research Foundation ($6000+ raised 2021-2024)
  • Event and administration volunteer for Breakthrough mental Health Research Foundation

Clearances

• Working with Children Check
• RAN Training – Fundamentals

Timeline

Office Assistant

The Embrace Collective
06.2023 - 01.2024

Early Childhood Educator

Precious Cargo
03.2023 - 06.2023

Floor Leader

Build-A-Bear Workshop
10.2022 - 03.2023

Retail Sales Associate

Cotton On Clothing
10.2020 - 02.2021

Retail Cashier

Woolworths
11.2019 - 10.2020

Small Business Owner

Alice And Awen Soy Candles (Self Employed)
01.2019 - 06.2023

Bachelor of Primary Education (deferred) - Education

Flinders University

High School Diploma -

Unley High School

Mental Health First Aid Training Certificate - Mental Health

Breakthrough Mental Health Research Foundation

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Taylor Anderson